Sunday, November 8, 2026 · Customer reviews of US businesses
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393 reviews
Modani FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted.With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor.We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country.It's all about #howYouModani; we merely handle the rest.
Modani Furniture (modani.com) has 393 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 129 reviews with 1 star · Clear filters
I bought an outdoor glass/wicker table and chairs. The wicker totally disintegrated. They did NOT do anything ! This table was obviously not meant for outdoors. I wasted about $1000 Terrible customer service !!
By Wendy Sacks P.
TERRIBLE SALES PERSON (GILBERT) AND CUSTOMER SERVICE I had a very unpleasant situation at Modani in NYC and its customer service! I purchased a table and decided to pick it up my self. My wife went to the store to check how much it weights and left it in the store so that we could pick it up later... then for our surprise I've got an unprofessional email from Gilbert, trying to "teach us a lesson" and saying that they are not there to help us with the item, which we never asked for... and impolitely saying " have a worker help you is unacceptable. Please next time you are picking any item either choose delivery or have someone with you to pick up your item".... WE NEVER ASKED FOR HELP... and even after I explained that he kept sending us emails... complaining about Modani not covering them for any accidents, etc... I DON'T CARE about the company's internal issues and I never expected such a rude message from a sales person! We already complained with customer service and they did nothing about it! After several emails exchanges (even if I asked this guy to stop emailing us) he came up with some weird story about a confusion he made because another customer PICKED UP OUR TABLE (YEP... THEY GAVE OUR TABLE TO A DIFFERENT COSTUMER BELIEVE IT OR NOT)... and he THOUGHT it was picked up by us, that's why he was sending me all those emails with false accusations... Be careful with Modani Sales people and the inefficient customer service...ahhh AND STILL WAITING FOR THE TABLE....
By Fernando D.
Late last year I ordered several pieces of furniture from the Modani Furniture store on 3rd Avenue in Manhattan costing over $10,000, and had the load shipped to my house. Because I was not yet prepared to set all of it up, I had the shippers stack the many boxes in a side room. Although I ordered 14 items (three tables, eight chairs, a sectional sofa, a bed and a rug), the shippers arrived with 19 boxes as some of the items came disassembled in multiple boxes. The dining table, for instance came in three boxes for legs, top and glass surface. After unloading their truck the shippers did a cursory inventory, pointing out some boxes against the wall that were obscured by other larger boxes. I signed off. When the time came to set up the stuff, I learned that a coffee table I had ordered was not among the lot. Apparently I was duped into thinking one of the dining table boxes was the coffee table. I appealed to Modani and got the expected form letter: you signed off on the order so go away. Rather disappointing given the amount I dropped with them, and my stated intention of purchasing additional pieces.
By Major T.
Cheap quality, defective products and incompetent installation. We bought thousands of dollars of products from them and their "white glove" service installation was so awful that our bed ripped within a month. The bed frame was installed too tightly so the lift up mattress metal frame kept rubbing against the leather and ripped it. Not only that but the leather on the bed started bubbling within a few days. Their customer service refused any help and wanted to charge us extra money for sending out a technical for an already defective product and their horrible installation mess of a job. Avoid and save your money. Better buy stuff on houzz or wayfair
By Olesya P.
The Toronto store closed down mid way through my Guardsman warranty replacement. Modani Toronto said they would replace my defective Bergamo black leather sectional but instead they closed the store! I’m now left arguing with Guardsman (in the US) to try and repair my Modani sofa. Incredibly frustrating experience. NB. The problems with the sofa were defective headrest mechanism, left armrest internal buckling and sown seems coming apart
By B
This place essentially robbed me of $423. In early September I came into the store and purchased a sculpture for $250, and upon placing the order, a young male sales associate brought me over a bill for $423 including a $100 shipping fee. I told him I don’t need it shipped as I live only a few blocks away. He said shipping charge is a must so I asked to cancel the order— he said he would refund the cost and that it would take several days. After a 2 weeks I called back and spoke to the salesman; he said the cancellation did not go through, he apologized and said he would do it right then and that it would take a couple more days to process. A month later it was still not taken care of and I tried calling again but no one had any idea what I was talking about because the order was never processed and the salesman was “out”. In the end, I had to call my bank and have them handle it through the fraud department. The customer service here is beyond terrible. STAY AWAY!
By Mikhail V.
1.0 star rating 9/12/2017 Horrible customer experience for 2 reasons: 1) Made an online order, 2 weeks later (after no contact from the company) I called the contact center and I was informed they actually dint have the furniture they sold (not ETA when they would have). If I hadn't called them, I would still be waiting for my furniture 2) Went to the store to buy the same furniture, paid urgent delivery fee ($300!) to receive it from Miami. They said I would receive the furniture in 2 weeks, after 3.5 weeks I received the furniture (the 2 night stands were ok, the coffee table was broken and the picture frame was scratchy). No ETA when they would be able to replace the broken items and I will need to receive the refund. I had at least 3 other friends that had similar issues with the Modani. If you dont want have any type headache buy your stuff from other companies. There is no reason for accepting this unprofessional and poor customer service.
By Cezar
Don't be deceived by those reviews. This is a real one from someone experienced. I wish I could give them zero. I bought furnitures twice, spending about 8k total. First time was ok. The guy who sold me the furniture texted me to ask to buy some sample piece - patio dining table. He sent me a picture but i couldn't see a problem from that picture, so I told him to buy. When I got the table, I couldn't believe it cause the quality of table top was different, so rough. I called him but he kept saying that it is the sample quality and final sale. I can't do anything about it. When I reviewed the table, I found even bigger problem one of the live was cracked front and back and it was about to be broken off. I told the Miami guy but he told me i can't do anything cause I sign a doc. Then, I remembered that he asked me sign a dic and it said that I will accept any quality as it is. They told me to contact their customer service center directly cause they won't do anything. Crapp. I was trapped. They deceived their customer. They. Must have known it cause they asked me to sign it. (Cause, they didn't ask me to sign that when I bought furnitures at first) now it is very clear that they already knew all the defect and tried to deceive me and sell. I was an idiot to trust Miami sales guy cause he acted such as he would do anything to satisfy me. I bought most of furniture that I need from them ($8000), now they gave me this shoot cause I am not productive to them anymore. It really sucks. DON'T trust MODANI !!! They treat their customer like shoot after they take an advantage of them. Go their if you want to experience - being deceived. Please please go somewhere else. You would find a better price and customer care.shoot
By Soo
