MOD LIGHTINGReviews of mod-lighting.com

Response from MOD LIGHTING· Apr 23, 2025

Hi Ben, Thank you so much for your kind words! We’re beyond happy to hear that our lights helped make your home feel cozy and inviting. At MOD LIGHTING, creating designs that not only brighten spaces but also transform them into something truly special is at the heart of what we do. We’re also glad the installation process was smooth for you — making things easy and enjoyable for our customers is always our goal. Thank you for trusting us to be part of your home! - Team MOD

Response from MOD LIGHTING· Apr 14, 2025

Hi Louie, Thank you so much for the lovely feedback! We're thrilled to hear your outdoor lights are turning heads in the neighborhood—that’s exactly what we love to hear! At MOD LIGHTING, we design each piece to make a statement and elevate your space, so it’s amazing to know your lights are already making an impression. Enjoy the glow! - Team MOD

Response from MOD LIGHTING· Mar 6, 2025

Hi Merryme, Thank you so much for sharing your experience! We’re thrilled to hear that you love your Haylen Waterproof LED Wall Lights and that our Client Care Specialists could assist you so efficiently. At MOD LIGHTING, we put customer satisfaction at the forefront of our business because we know there’s no business without taking care of our valued customers. That’s why we provide round-the-clock access to our knowledgeable team, always ready to assist with product inquiries, customizations, shipments, and after-sales support. We truly appreciate your support and look forward to illuminating your home for years to come! - Team MOD

Response from MOD LIGHTING· Mar 2, 2025

Hi Qikna, Thank you for your wonderful feedback! We're so happy to hear that your new ceiling light exceeded your expectations and complements your modern aesthetic perfectly. At MOD LIGHTING, we strive to create designs that elevate spaces with style and elegance. We can’t wait to help you upgrade the rest of your home—looking forward to serving you again! - Team MOD

Response from MOD LIGHTING· Mar 2, 2025

Hi KJ, Thank you for sharing your experience! We put customer satisfaction at the forefront of our business, and we’re so glad our support team could resolve your issue quickly. With round-the-clock assistance from our Client Care Specialists and strategically located warehouses in North America and Asia, we strive to provide efficient service and timely delivery. It’s wonderful to hear that your new wall sconces arrived promptly and have transformed your kitchen! Enjoy your new lighting, and thank you for your support! - Team MOD

Response from MOD LIGHTING· Jan 23, 2025

Hi Marie, Thank you so much for your kind words! We're delighted to hear that our team could assist you and resolve the issues promptly. Providing excellent customer service is our top priority, and we're glad we could make things right for you. If you need anything in the future, we're always here to help! - Team MOD

Response from MOD LIGHTING· Jan 22, 2025

Hi Pamela, Thank you for sharing your feedback. We truly regret that your experience with MOD LIGHTING did not meet your expectations. Upon reviewing your case in detail, I would like to clarify a few points to ensure transparency: Initially, you requested a return and informed us that you no longer had the original packaging. As indicated in our return policy (https://mod-lighting.com/returns), all items must be returned in their original packaging, and customers are responsible for return shipping costs. Despite this, we made an exception to accept the return and offered you a store credit refund, which you initially agreed to. Afterward, you requested that the refund be issued back to your original payment method instead of as store credit. To assist you further, we accommodated this request. You also asked us to send you a box for the return as you did not have one that fit the light. We explained that, unfortunately, we do not provide boxes for returns. Though the light was returned outside of the return window, we still accepted it and refunded you in full without charging a restocking fee, despite our policy. Regarding your request for us to pay $200 for the return shipping and the box you purchased, we believe that refunding you in full and waiving the restocking fee already went above and beyond to make this process as smooth as possible. Please understand that we have done our utmost to accommodate your requests and resolve this matter fairly. While we empathize with your frustration, we hope you can see that we have gone beyond our standard policies to assist you. If you have any further concerns or questions, we are happy to address them. - Team MOD

Response from MOD LIGHTING· Jan 22, 2025

Hi Charles, Thank you so much for your kind words and for sharing your experience! 😊 We're delighted to hear you're enjoying your new wall sconces and that the installation was quick and easy. Exceptional quality and user-friendly design are what we strive for! If you ever need assistance or have more feedback, feel free to reach out. Happy lighting! 💡✨ - Team MOD