The person I spoke with was very…
The person I spoke with was very helpful and answered all of my questions
By Ken D.
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
The person I spoke with was very helpful and answered all of my questions
By Ken D.
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
I so appreciate Michael's thorough explanation of my options, how the system works, and the pricing. I'm grateful for his great patience with me because I needed much repetition!
By Valerie
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Are representatives Caden was a big help and explained everything in detail
By Deborah D.
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Great help very nice pleasant to talk to.
By crodger
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Kevin was very good explaining how it works
By Tom F.
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
I have been a customer for over eight years, this order was for my 98-year-old stepmother. I recommended MobileHelp because I have never had a problem, I always had good experiences when I had to call in for any questions that I had. Samantha was a number one customer service rep.
By Lucy M.
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
An employee named Noel, and the customer service number was helpful in reaching him again. The company seems to be super efficiently ran and happy to help and that's so important when purchasing a medical device, especially of this kind. The price is also reasonable for the peace of mind that the system and nationwide coverage it brings!
By customer
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
All is good except the length of the lanyards. Both are too short.
By customer
Response from MobileHelp· Aug 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.