Works like a charm
Works like a charm. I just wish my mom's assisted living residence worked this well!
By Tim
Response from MobileHelp· Aug 25, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Works like a charm. I just wish my mom's assisted living residence worked this well!
By Tim
Response from MobileHelp· Aug 25, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Quick response from knowledgeable people. Websites a bit hard to negotiate during sign up process.
By customer
Response from MobileHelp· Aug 25, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
When I called for help, the person I spoke with was patient and knowledgeable in diagnosing the problem with Justin Bailey's device. And we received the replacement in the quickest possible time. Then the person I called to help make sure we got the device set up and operational was also very patient and knowledgeable. And the new device is working perfectly! You can't beat that.
By Jeanene F.
Response from MobileHelp· Aug 25, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
I had used mobile help in the past. Insurance paid for a different company so I changed. After my mother fell and pushed her help button I found her on the floor. I called 911 and we went to ER. Exactly 1 hour later the company called me and said they were having issues. I immediately canceled and went back to the very reliable Mobile Help. Thank you Mobile Help for being there when needed.
By Daniel M.
Response from MobileHelp· Aug 25, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
I am very satisfied with the device. I test it once a week to be sure that it is working. It gives me such peace of mind while I have to be away from home.
By Kathleen-Youngstown,OH
Response from MobileHelp· Aug 25, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Very responsive. Loud. Persistent. Appreciate it. I hit the button by mistake.
By Jeanette T.
Response from MobileHelp· Aug 25, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Did not receive correct fob cradle. Never have received return label to send wrong one back.
By customer
Response from MobileHelp· Aug 25, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The representative was very knowledgeable, very helpful and allowed me to make my own choice regarding which plan I chose. There was no pressure applied and that’s what I like. To even purchase any type of service was my choice. I was not pressured into it. The gentleman was very knowledgeable about the function of the systems the cost, in their efficiency. That’s what I like as a customer I don’t like to have to grill the representative for answers. Thank you.
By customer joe B.
Response from MobileHelp· Aug 25, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.