Great.mark help me a lot
Great.mark help me a lot
By customer
Response from MobileHelp· Sep 2, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Great.mark help me a lot
By customer
Response from MobileHelp· Sep 2, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
The rep was very knowledgeable.
By Sam E.
Response from MobileHelp· Sep 2, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I needed a case for the phone device and the rep sent one immediately. Great customer service!
By James and Rochelle C.
Response from MobileHelp· Sep 2, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Rating of 9.8 compared with others. 1st phone call with Pauline was great in my due diligence process and then Matthew answered every question I had. Looking forward to the delivery and test use.
By Ivan P.
Response from MobileHelp· Sep 2, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The devices are great.
By Howard S S.
Response from MobileHelp· Sep 1, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Setting up mobile help was easy and rep was friendly and knowledgeable. It is great to have this security should he fall and need assistance. Like that it is waterproof, easy to charge, and test. Unfortunately my father is hard of hearing and can't understand the voice's instructions if he accidentally presses button. (We are in process of getting him hearing aid) I believe it is due to an accent or that it is a computer generated voice. Luckily when this happened my sister was with him and canceled it.
By DD
Response from MobileHelp· Sep 3, 2023
Thank you for your review of our service! Your positive words mean a lot to us! And we are happy to know that your father has been staying safe and this was only a false alarm. Please do not hesitate to contact us should you need any assistance with your account or the equipment.
Claire was awesome! Very patient!!
By customer
Response from MobileHelp· Sep 3, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
When botton was pushed, response time was quick and sent alerts to family.
By Wanda J.
Response from MobileHelp· Sep 1, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!