MobileHelpReviews of mobilehelp.com

I’m a new customer and so I had got a micro for my wife and so she accidentally dropped it on the bed and it went off due to having fall detection but they did everything right they were quick in responding and asking my wife if she needed any help within a few seconds so thankfully a false alarm but so far I am very pleased.

Samantha, she was absolutely wonderful!!!

The careful explanation and guidance provided by the Rep, Scott.

Kevin explained everything and made everything easy to understand.

He answered all my questions and was very knowledgeable.

Stacie was courteous/very knowledgeable/ professional. I felt comfortable talking about dad's situation with her. She made the process 100% stress free. She was the only reason I chose MobileHelp over one of the competitors. Class Act!

Staff is very nice and easy to talk to

I give them a 3 star rating because purchasing from them was easy enough, they did respond to one situation my mother-in-law had in a timely and effective manner, and I felt safer knowing my mother-in-law had this equipment. However, things didn’t go so well when I tried to cancel the service. We cancelled my mother-in-law’s service months ago, but they don’t stop billing until the equipment is returned. We were unable to return the equipment, because my 90+ year old mother-in-law couldn’t remember where she put it. I went to her apartment several times to look for it, which was very difficult because I’m on a walker and was in a lot of pain while I looked. And, my husband wasn’t able to help, because he’s had 3 surgeries in the last year. I contacted them several times to let them know all of this, yet each time we were told we’d be billed until we returned the equipment with no other options give. We’d already lost a years worth of payments that could have been pro-rated back to us if they would have let us know all of our options, yet this morning we were charged for another year. I’ve been through so much the last year between my mother-in-law’s, my husband’s and my health that I was in tears when I called them and begged for another option. Only then, for the first time, was I told we could pay off the equipment for $100 and then they’d stop taking money from our account. Why didn’t they tell us that was one of the options when we first cancelled or when we made contact several times looking for another option? We’ve paid that $100 several times over in monthly charges for equipment we weren’t using since we contacted them to cancel months ago. My message to them is that they are dealing with elderly and sick people or they wouldn’t need their equipment. In our case, we are senior citizens ourselves trying to care for a family member in her 90’s. With elderly and sick people, sometimes equipment can’t be returned because people are physically unable to find it or take it to the post office. At the time a person cancels, they need to be made aware of all of their options - that they must return the equipment or pay $100 for it before their account will stop being charged. If I would have been told I could pay the equipment off initially or on any of my follow-up calls, I would have done that instead of driving an hour away to her apartment to look for it in pain on a walker while we paid way more than that $100 to buy the equipment in their monthly charges. My advice to customers who want to cancel - if you’re only given the option of returning the equipment and you’re not physically able to do so, tell them you want to buy the equipment for their $100 fee, so they’ll stop charging your account. You’re going to spend way more than $100 through their monthly fees that won’t stop until the equipment is returned like we did. They told me the annual payment they took out today will be pro-rated and returned within 24 hours. If it’s not, I’ll update this review to make that known.