The sales rep was very helpful and…
The sales rep was very helpful and explained everything.
By Karen G.
Response from MobileHelp· Sep 26, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
The sales rep was very helpful and explained everything.
By Karen G.
Response from MobileHelp· Sep 26, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Albert was great.
By customer
Response from MobileHelp· Sep 26, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
The phone support was great. Michael did a super job in setting up the device and answering all of the questions.
By Bruce C.
Response from MobileHelp· Sep 26, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Noel was very helpful and polite.
By Leora N.
Response from MobileHelp· Sep 26, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
I've been a customer for several years, and when I fell last year, the system worked perfectly. I've found that test calls complete in areas when I don't have cell phone coverage, a big plus. Customer service is superb also, and if any component fails, the replacement is shipped overnight. Can't beat that with an apple watch / cell phone combination. The key lock box they send is trash, but you can buy a better one elsewhere. If your AC power is out, you'll need a backup supply of AC for the solo base, which can be an unexpected cost.
By Catherine M.
Response from MobileHelp· Sep 26, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
I am glad I have mobile help, I live in the country with limited help.
By Patricia N.
Response from MobileHelp· Sep 26, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
It was a pleasure working with Stuart Hershey. He was very friendly and was extremely knowledgeable about his product .
By Larry R.
Response from MobileHelp· Sep 26, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
While I have not had need to use MobileHelp since I acquired it (thankfully), I find the personel very helpful. My testing the equipment on a bi-annual basis is always met with very pleasant people.
By Aws
Response from MobileHelp· Sep 26, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.