Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Felt like a member of my family. Questions were answered clearly. He did not make me feel like I was senile.
By Nancy L.
Response from MobileHelp· Sep 27, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Paula was kind, patient and explained things very well. System was much easier to set up than I expected.
By Kay
Response from MobileHelp· Sep 27, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
I asked for help and I got it! I couldn't login to the app and someone waited patiently on the phone while I verified my account and filled in the necessary information to access the app.
By Jane M.
Response from MobileHelp· Sep 27, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
I can't get on one on the phone to cancel the service. Was easy to get but hard to cancel..
By Sharon
Response from MobileHelp· Sep 27, 2023
We apologize for any inconvenience you have experienced during the cancellation process. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? We will have an agent reach out to you. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.
The only experience I have had so far is the lady I talked with in signing up for the service and she deserves five stars for I am a redneck and that requires lots of patience.
By David P.
Response from MobileHelp· Sep 27, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
All your reps were so helpful.
By customer
Response from MobileHelp· Sep 27, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
I felt very comfortable with (bill) Explaining how work
By Katherine S.
Response from MobileHelp· Sep 27, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
All my questions were answered.
By customer
Response from MobileHelp· Sep 27, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
