Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Easy process for ordering exactly what I need. Very knowledgeable and helpful person who I ordered through.
By Robert H.
Response from MobileHelp· Dec 21, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Angel was very informative and patient on what I needed for my mom,and made the process easy and simple.
By Antoinette C.
Response from MobileHelp· Dec 21, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Very helpful and nice
By Sylvia J C.
Response from MobileHelp· Dec 21, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
One of the best things I can say about our experience obtaining a Mobile Help System is our sales representative, Ferris. We've been working with him since November when we decided to start looking for a System for Mom and Dad. Knowing we would have 24/7 care for dad as he went through hospice, we postponed for over a month. The Mobile Help team was great at checking in, but when it came time to purchase, we requested to continue working with Ferris. They were great when it came to redirecting us. He was truly a gem to work with. We are looking forward to setting Mom up with the System.
By Charlene
Response from MobileHelp· Dec 21, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Don’t want to appear negative at all, but this review arrived literally right after the order, lol!!
By Don
Response from MobileHelp· Dec 21, 2023
Thank you for your review. We value your feedback and apologize for any confusion this has caused. We strive to provide each customer with the best experience, starting from the moment you first inquire about our coverage. We benefit from what you have to say, and we are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
The company answered all questions and was prompted with delivery of the equipment.
By customer
Response from MobileHelp· Dec 21, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Battery died after less than a day
By sandy
Response from MobileHelp· Dec 21, 2023
Thank you for contacting MobileHelp. We've received your message and we are sorry to hear about the battery life issues you have experienced. We are glad to see you were able to connect with our Technical Support team for assistance with getting a replacement sent. Please do not hesitate to contact us with any questions or concerns. We are always here for you and happy to help!
Our Mobile Help representative, Samantha was outstanding! We were very much at ease working with her.
By Daniel W.
Response from MobileHelp· Dec 21, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
