Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Agent Ferris was kind, easy to understand, answered all my questions and I think got me the best plan
By customer
Response from MobileHelp· Jan 22, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
They help me, they listen to me. They had compassion and understanding and patience and I appreciate it as a senior's. We're hard-of-hearing and we appreciate the patience and the compassion that you show thank you.
By customer
Response from MobileHelp· Jan 22, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Agents very professional and focused on customer satisfaction
By E J.
Response from MobileHelp· Jan 22, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I had a wonderful experience with Mobile Help and Richard was a huge help.
By Miss M.
Response from MobileHelp· Jan 22, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
Good communication.
By Mark
Response from MobileHelp· Jan 22, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
Stewart was super friendly and explained things clearly. The next representative, Latoya was not friendly and warm like Stewart.
By Fe Simonette M.
Response from MobileHelp· Jan 22, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family. We certainly apologize for any unpleasant interaction you have experienced. Your feedback helps us as we strive to provide the best customer service.
Everyone have been very helpful and clear.
By Steve F.
Response from MobileHelp· Jan 17, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Mathew was patient and informative. He was knowledgeable and asked about our needs to help purchase the right package for us. I am already feeling better about mom being at home and independent for as long as possible 😊 THANK YOU!
By Lynne's D.
Response from MobileHelp· Jan 17, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
