Enrollment process
Easy to enroll. CSR was personable and knowledgeable.
By customer
Response from MobileHelp· Jan 24, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Easy to enroll. CSR was personable and knowledgeable.
By customer
Response from MobileHelp· Jan 24, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The dates of shipment & delivery are not in front of me. Suffice it to say the emergency alert was ordered. I was notified that my order had shipped. But as I was confined to bed during that month, delivery was not left by the front door as would have been anticipated... it was returned to the company. By the time all this was discovered & the order placed again I had been hospitalized. Despite having my phone number the unit was once again returned to the company. I've never received this device & am quite disappointed.
By M L.
Response from MobileHelp· Jan 24, 2024
We have received your review and we apologize for any inconvenience caused by the delivery of your package. Our records indicate that the new package we sent you was delivered. Our Technical Support team will contact you for further assistance with your account. You can also reach us directly at 877-827-6207. Representatives are always happy to help.
Patrick was very helpful and made the process so simple. Thank you for the peace of mind when I can’t be with my dad
By customer
Response from MobileHelp· Jan 24, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Your rep exceeded my expectations! Your high ranking along with great value sold me on your service and product.
By Glen H.
Response from MobileHelp· Jan 24, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
Nathan was great
By customer
Response from MobileHelp· Jan 24, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Very informative, compassionate and even understanding. Just a very positive experience talking to the sales associate!
By Dameon
Response from MobileHelp· Jan 24, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Matthew was great
By Lois F.
Response from MobileHelp· Jan 24, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Customer service was very good and helpful. Just hope your system and device works just as good.
By customerjeff
Response from MobileHelp· Jan 24, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.