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By Dorothy P.
Response from MobileHelp· Mar 31, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Lots of information
By Dorothy P.
Response from MobileHelp· Mar 31, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
I believe the guys name was Edward. Answered all my questions. In the end it was his knowledge of the product that sold it for me. Thanks
By customerwillie
Response from MobileHelp· Mar 31, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
We just signed up for 3 months. We ordered a white pendant and got a black one in the mail. Bad start.
By customer
Response from MobileHelp· Mar 30, 2024
We received your review and we apologize for any issues with your order. We would be more than happy to send you a replacement for the correct item. Please do not hesitate to contact us directly at 877-827-6207 for assistance with resolving this concern. Thank you for being a valued part of the MobileHelp family!
Edward was very helpful - great doing business with him
By customer
Response from MobileHelp· Mar 31, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The customer service rep, Mark, was great. He explained everything in detail and was up front in regards to pricing and our needs.
By Sherry C.
Response from MobileHelp· Mar 31, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Our telephone counselor, Samantha, of your firm, to whom we spoke about benefits and the plan description was, without question, knowledgeable, courteous, and patient. She was patient, because our situation involved some complexities, of which she handled masterfully and in an unflappable manner. She is special, so a special thank you goes to Samantha from us!
By JustChales
Response from MobileHelp· Mar 31, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Bill is very kind and friendly and helpful.
By Fern
Response from MobileHelp· Mar 31, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
The consultant was helpful, personable and very clear when contacted.
By customer
Response from MobileHelp· Mar 31, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.