Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Matthew is a very great helper I would recommend him to anyone thank you Matthew God Bless
By Jessie Lynn S.
Response from MobileHelp· Apr 15, 2024
hank you for sharing your feedback! Others can benefit from what you have to say!
my checking on the flood of emails and letters that came from the original contact through consumer affairs (which I found annoying and misleading since my response to the ad brought only a flood of undifferentiated sources for emergency alerts with very little to help me decide what might serve me best) resulted in my judging that MobileHelp had the most useful product. From that time on, the service was relatively painless and the equipment arrived ready for use. I still haven't waded through the instructions to know whether it will work as promised or not, I will take the button with me on a trip to Chicago at the end of this month, and we shall see.
By William W.
Response from MobileHelp· Apr 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Thorough information
By Thomas
Response from MobileHelp· Apr 15, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say!
Richard was informed and VERY helpful!!
By customerZachary S.
Response from MobileHelp· Apr 15, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say!
THE PRODUCT IS OK, BUT THE HIDDEN CHARGES ARE UNEXCEPTABLE I PURCHASED A $ 19.99 PER MONTH UNIT & ENDED UP PAYING $451.00 AFTER I GAVE THEM MY CREDIT CARD INFORMATION, SHIPPING, $ 99.99, CONNECTION FEE $ 72.00. & $25.00 EXTRA PENDULUM *** I THINK THIS IS AN ILLEGAL PRACTICE< DISHONEST SCAM. BECAUSE! ONCE THEY HAVE YOUR CREDIT CARD INFORMATION ONE CAN NOT STOP THE PURCHASE !!! I FEEL THESE CHARGES SHOULD BE STATED ON THE SALES ADD & **** UP FRONT SO IT IS NOT DECEVING. TOTALLY DESTROYED MY TRUST IN THIS PRODUCT, CAN I DEPEND ON IT SAVING MY LIFE ?????????????????
By DAN M.
Response from MobileHelp· Apr 15, 2024
We received your review and we are sorry to hear about your experience as that is not typical for our customers. Upon review of your account and based on what you have provided, it appears that you selected the annual plan, rather than our monthly promotional rate plan for $19.95. The system does come with 1 standard help button included in the cost for your system. It looks like additional buttons were selected somehow on your end when the order was placed online. Pricing is listed on the right-hand side of screen when ordering online. So that we can make sure other customer's do not have this same experience, we like to report any short comings to our website staff. To confirm, you were not given at total prior to purchase? And the itemized list was not viewable while ordering? We would be happy to change your plan to something more manageable. Pricing is listed on the right-hand side of screen when ordering online. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can reach us by dialing 877-827-6207 Option 3
I was relieved that I could be assured that someone was on the other end of my mobile alert and was genuinely concerned that my new mobile alert was functional and working properly 1 Louise Morin
By customerLouise M.
Response from MobileHelp· Apr 15, 2024
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
Quick response. Easy set up and use.
By customer
Response from MobileHelp· Apr 15, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say!
Our salesman Nathan Carter was awesome he answered all of our questions and directed us to the device that would work the best for my father-in-law. He never made us feel stupid for asking a question and he took his time so as to not rush us. Great Guy!!!
By customer
Response from MobileHelp· Apr 15, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
