MixperfumeReviews of mixperfume.com

I've contacted them to cancel my order 3 times since it has not been fulfilled. No Answers. They printed a shipping label just to show there's progress in my order. There's zero progress. Horrible company. As others have stated, you can't even get in touch with them.

I recently ordered a 2ml decant and paid $4.99 for shipping. However, I received a "Postage Due" notification from USPS stating that I owe $7.47 in order to receive the package. Because this balance is due to a hazardous materials / underpaid shipping issue on the fulfillment side, I refused delivery of the package and notified the merchant IMMEDIATELY, asking to issue a refund in two emails, on Sep 22 and Sep 28 of 2026 - NO RESPONSE, NO REFUND. Had to spend my time filing a chargeback with my bank. Beware of this seller.

Placed an order beginning of September. Still has not shipped, no tracking, nothing. Emailed twice asking for updates but have received not a word back. Incredibly disappointed and will give them a few more days before I contact my bank.

HORRIBLE! Don’t waste your time and money. My first order arrived was over a month late. They did give me extra samples and a discount on my next order so I decided to give them a second chance and I totally regret that now because after spending a couple hundred dollars I still have only received a few samples some of which were not even the ones I asked for instead of two of the full-size bottles of perfumes I ordered and other large samples I ordered. I had messaged them multiple times and it took over a month before I finally got a response that is when they finally sent me a few samples that aren’t even the ones I requested. Their excuse was that it was out of stack yet their website showed that the travel size was so I requested that instead of the 2.7 ounce bottle that I get the equivalent in the travel size. They took over two months to respond and tried to offer me something else. I responded back immediately saying that I only want the scent that I ordered again, two months later and they say that now they’re out of the travel size as well. I had placed two orders and still have only received a few samples. I said I would just like a refund now and still have not gotten it.

Non existent customer service. Took over a month to receive my order. Reached out twice during this period of time to inquire about the delay and received no response. Once my order finally arrived, it was incorrect (incorrect sizes, fragrances, & color of travel spray case) and one of the bottles had a leaking/defective atomizer. Reached out again for support, zero response.

Sounds like is now an occurring issue. I placed my order on May 8th, I was charged for my items and the system reported that the order was fulfilled and shipping label created. Till this day, May 20th, the items have never been sent to the courier. I have sent multiple emails to request a status update and they have all been ignored. Not sure what the issue is, but I do feel scammed here. I have to say that I have ordered from this place a few times in the past with no issues. Anyways, please do not place an order, they might be running a scam now. You will just lose your hard earned money. Thank you

It takes a special kind of incompetence to send a 'Review Your Purchase' email for an item that is still sitting on your desk eleven days after you took my money. You printed a shipping label on May 4th to trick the system into thinking you’ve fulfilled the order, but you never actually handed the package to USPS. That’s not a 'delay'—that’s a deliberate misrepresentation of your work. I’ve sent multiple emails and website messages, all of which you’ve ignored while you spend your time posting stolen memes on social media. If you spent half the effort on logistics that you do on your Instagram feed, you might actually be a legitimate business. Bank dispute is officially open. I don't pay for tracking numbers; I pay for products. You’ve failed at the most basic level of commerce. To anyone reading this: Save your money. This isn't a perfume shop; it's a glorified label-printing hobby run by people who can't handle a simple mailbox. UPDATE (June 13, 2026) I placed my order on May 3rd. It arrived a few days after Memorial Day — well past the expected delivery window. On June 5th, Melissa from customer support reached out to apologize and offered to send some fragrance samples free of charge to make up for it. The samples arrived, and I considered the matter resolved. On Friday, June 12th, Melissa reached out again — this time offering a personalized $20 coupon and asking me to update this review to reflect the resolution. I understand this is a small business, and I appreciate that they tried to make it right. But my own consensus is this: they messed up, they tried to do right, but the damage is done. I won't be a repeat customer. My one star will remain so future customers can decide for themselves.

I'm a little cautious of this place now. I purchased some samples first to see what the service would be like given it was my first purchase and the main scent I wanted wasn't sent - another random fragrance was sent instead. I reached out via the contact form with no response. I reached out via chat where they said the replacement would be sent and I haven't gotten any confirmation or tracking info. I reached out via email and no response. I can't say I would recommend given the customer service and product accuracy is poor. I wouldn't trust making a $300+ purchase on a fragrance with them. Update(March 2026) – my primary concern with this business is their customer service or lack thereof. Sending an incorrect item is an honest mistake. They rectified that mistake by sending a replacement. However, sharing a person’s mailing address on TrustPilot in a defensive response to my review is not. After I pointed this out, they removed the street so I attempted to give them another try. There was an extremely delayed response to an issue I had with redeeming the reward I earned. Their response to that customer service inquiry was to say, “After reviewing your recent interactions and feedback we’ve decided we’re unable to fulfil further orders for you.” The 5 plus exchanges via email (Gabriel/Lidia) where they tried to bully me into changing my review made me realize that it was a poor decision to try and patronize this “small family owned” business again. They need a serious overhaul in their operations/customer service. While I respect the decision not to fulfill further orders my concern regarding reward was never addressed. Poor experience overall and I’m sure more people would know this if there were Google reviews available. Previous rating – 2 stars Previous rating title - I'm a little cautious of this place…