MiniLabstersReviews of minilabsters.com

Great toy for littles! My daughter loves it.

First and foremost, the product is great! But what truly made my experience so phenomenal was the customer service. I accidentally bought two miniscopes not realizing the megascope kit came with one. When I asked for a return the rep. kindly offered an alternative to save me money due to the cost of shipping from Colorado (and reduce the negative footprint on the environment.) I was offered 50% refund and to keep the miniscope in order to do this. I don’t know of another company that would offer such solution for something that was my own mistake. Overall an outstanding customer experience! Thank you!

Customer Service gets 10 Stars!! My MiniLabster arrived on time! Adorable and age appropriate. Will grow with it for a long time. The box came in damaged, torn open, bent and un'gift'able. Contacted the customer service and IMMEDIATELY got a response, happy to replace it. I was elated. I have been bragging about this company and their products to everyone. Shop their store! It's a win win.

My two grandchildren each received a mini labster scope for Christmas and they love them. Thank You!!

Unfortunately, my order never arrived even though I had placed it 6 weeks prior. They did respond immediately which was comforting and when my order did not arrive by Christmas weekend I asked for a full refund. They were very responsive and refunded my money right away. Thank you for your quick reply and not making the refund process a hassle.

I ordered the Scope and Accessory pack as a Christmas present. When I was delivered it arrived in a plastic delivery bag. The scope box was damaged and the accessory kit was smashed and unusable. They offered a part refund for the accessory kit, which was useless as we essentially still paid for a product we couldn’t use. They eventually replaced the whole order which was great, and I requested that it be packaged properly so nothing broke with the replacement. When we received the replacement, it was packaged in the same type of packaging bag, no bubble wrap or anything. While the scope and box were fine this time, the accessory kit was damaged again. How a company selling fragile products can’t distribute them with proper packaging to avoid breakages amazes me. Very frustrating experience.

Was really quick to respond and solved my issue !

Customer service answered messages quickly. I'm not convinced about the product yet, Let's see if the kids get excited of it.