Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
MindbloomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mindbloom is the largest provider of psychedelic medicine, with psychiatric clinicians facilitating more than 825,000 at-home ketamine therapy sessions per year in 37 states. Mindbloom offers ketamine therapy for a range of mental health issues, with programs that combine evidence-based medicine with coaching, content, and community. Visit our website Contact us
Mindbloom (mindbloom.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
I have been surprised at every turn with the Mindbloom experience. For myself personally but more importantly how much support you get along the way. There are great clinicians, guides and support at every turn. And it seems the potential with this program is endless. Even more features added recently enhancing the experience and making me comfortable and assured in my decision to make this change in my life.
By Meredyth M.
The wife of Mindbloom's founder is currently working for DOGE, the unelected part of the current administration that has stolen our person information through social security lists. I have no doubt that, through the demonstrable corrupt at best and illegal at worst, access that DOGE has, they will be able to access names and medical history of anyone who joins Mindbloom. There are better and more affordable ways to get Ketamine prescribed safely for mental health needs than to use this company.
By StephFran
Response from Mindbloom· Apr 4, 2025
Hi StephFran, Thank you for sharing your concerns about data privacy at Mindbloom. We take all privacy matters seriously. To be clear, there is no connection between our patient data and any external organization, including DOGE. Our founder's spouse's work has no bearing on our data privacy practices or access protocols. These are entirely separate professional spheres with no data sharing or operational overlap. We maintain strict boundaries to ensure that client data remains completely confidential and is never shared outside of the appropriate channels, and we follow stringent privacy policies and procedures. For more information, you can see our Privacy Policy here: https://www.mindbloom.com/privacy-policy and that of our affiliated medical groups here: https://www.mindbloom.com/medical-group-privacy-practices. Wishing you the best, The Mindbloom Team
I'm only 3 weeks in, and by doing the work, and staying focused, I've been able to shed intense anxiety, trade resentment for love and understanding, and find joy in living in the present moment. I have built confidence in myself by realizing that the answers are within, and almost overnight, I have formed new habits to lead a healthy and more fulfilling life. I'm having realizations nearly every day, and I am so thrilled that I have found a way to get "unstuck." I've even felt a difference in my physical pain. Day-to-day tasks and challenges come so easy for me now, and I am now dedicated to keeping these lessons in my view moving forward.
By Nikki
I’m really impressed with the amount of care and support that I’m receiving from the professionals at Mindbloom. The app is so helpful and easy to navigate. Plenty of supplemental resources to study. The programs are prepared by healthcare professionals and include activities to help you prepare for your sessions: The app even helps you create a personalized intention. After each session, there are really cool integration activities such as voice journaling, visualizations, and there are even integration circles where you can share experiences with other Mindbloom members. This can be a life changing experience!
By Anonymous
This was my first experience with MindBloom. I really like my clinician call with Dr. Michael. I thought he was great. I received my first order and BloomBox within a week or so of the clinician call. Then I ran into some issues. My second order got lost in the mail for 5 days and I did not know where it was at and had to run to a few post offices but it wasn’t there. When I tried to contact my guide, responses were slow or no response at all. I recently had my integration call with guide and it seemed to be a waste of time for the guide and for me. I did not gain anything new or helpful from the call. My mental health feels more sensitive from when I started, I don’t know anything about my guide, and I don’t know if the cost is worth continuing the program. I wish I had a better experience but I am left feeling confused and not really supported.
By Julie F.
Response from Mindbloom· Apr 8, 2025
Hi Julie, Thank you for sharing your feedback. Privacy rules prevent us from publicly discussing individual client information, so we encourage you to reach out directly through our Help Center or at [email protected] if you’d like to connect further. We’re glad to hear you had a great experience with your clinician, but we’re sorry that parts of your journey didn’t meet your expectations. Shipping delays can be frustrating, and we understand how important it is to have timely support. While some delays are outside of our control due to courier policies, our support team is here 24/7 and always happy to help track down orders and make things right as quickly as possible. We also hear your concerns about the support from your guide. Our guides are meant to be active, compassionate partners throughout your journey, and we want to make sure you’re working with someone who feels like the right fit. If you feel that working with a different guide might be helpful, our support team is happy to assist with that as well. Lastly, ketamine therapy can sometimes surface unexpected emotions, and it’s completely normal to feel more sensitive during the process. We encourage you to stay connected with your care team so they can help you process anything that’s coming up. If you’d like to discuss options for additional support or guidance, please reach out to us directly—we’d love to help: help-center.mindbloom.com/en/. Wishing you the best, Alex Phillips
I must have missed the overall cost entirely during the sales pitch🥲 The medication did nothing during my first two sessions😡 I could have taken sugar pills for all I know. What a waste of money. I should have stuck with Spravato, which insurance covers. My recommendation is to skip this overpriced ALL HYPE NO SUBSTANCE but a big bill🥱 Response to Mindbloom: Alex, I can appreciate your intent to provide a comprehensive response that aims to convince the masses that Mindbloom has added value. While I don't deny the program has built-in concepts that most likely add value to people's mental health recovery, my discontent was more specifically with the business model followed for those who choose to discontinue. Yes, I am entirely aware of the inability to take back unused medication. However, I am pretty sure your profit margin after the assessment and intro session is acceptable without trying to get a few more dollars out of those in crisis. If you lose a few dollars at that point, then I would expect you to respect the decision of those in crisis and wish them the best in their searches for relief. If there are more than a few here and there, then I guess your product isn't what it should be. Sometimes, as leaders of organizations, we need to accept the loss or forgo the profit for the good of the cause. It would seem that 'doing the right thing' is not a cultural norm within Mindbloom.
By Ken E.
Response from Mindbloom· Mar 20, 2025
Hi Ken, Thank you for sharing your feedback. Privacy rules prevent us from discussing individual client information publicly, but we encourage anyone with questions or concerns to reach out through our Help Center: help-center.mindbloom.com or at [email protected]. We understand that cost can be a burden, and we want to acknowledge that investing in your mental health is a big decision. While Spravato is often covered by insurance, it is primarily a medication administration service, typically provided in a clinical setting without the additional therapeutic support that research shows is crucial for long-term success. Mindbloom’s program is designed to be a fully guided experience, including 1:1 clinician consultations, dedicated coaching, unlimited messaging with your guide, group integration circles, and focused programs to help ensure meaningful and lasting results. We also recognize that everyone responds to ketamine therapy differently—some feel effects early on, while for others, the benefits build over time. Ketamine works by increasing neuroplasticity, making the brain more receptive to change beyond just the session itself. If you’re open to continuing, we encourage you to follow up with your clinician to explore potential adjustments to help optimize your experience. If there’s anything we can do to further support you, please don’t hesitate to reach out. We’re here to help. Best, Alex Phillips
It seems I am getting replies from AI bots rather than humans. I am having to repeat myself with each machine interaction. If I could schedule the video consult, all the treatment history and expectations could be completed succesfully and I could go 0n with the renewal program. Thank you.
By Miguel M.
Response from Mindbloom· Mar 26, 2025
Hi Miguel, Thank you for sharing your feedback. Privacy rules prevent us from discussing individual client information publicly, but we encourage anyone with questions or concerns to reach out directly through our Help Center: help-center.mindbloom.com We understand how frustrating it can be to feel like you're not being heard, and we want to assure you that our support team consists of real people dedicated to assisting you. We appreciate your patience and are happy to help finalize this so you can continue with your renewal program. If you still need assistance, please don’t hesitate to reach out via our 24/7 live chat or email—we’re here to support you every step of the way. Best, Alex
The ketamine you’re sending me has had almost no effect
By James
Response from Mindbloom· Apr 1, 2025
Hi James, Thank you for sharing your feedback. Privacy rules prevent us from discussing individual client information publicly, but we encourage anyone with questions or concerns to reach out through our Help Center: help-center.mindbloom.com We understand that each client’s experience with treatment can vary—some feel powerful effects during their sessions, while others may have more subtle experiences. However, the benefits of ketamine therapy extend beyond the session itself. Research shows that ketamine increases neuroplasticity, making your brain more receptive to positive change in the days and weeks following treatment. You can find more about our research at https://www.mindbloom.com/why-ketamine. If you haven’t noticed the results you were hoping for, we recommend following up with your guide or clinician to discuss potential adjustments, including different approaches to your integration between sessions. If there’s anything we can do to further support you, please don’t hesitate to reach out. We're here to help. Best, Alex
