Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
682 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2015, Miko is a consumer robotics company passionate about bringing the best of technology to young learners everywhere. Home to leading educators, engineers, psychologists and content developers, Miko takes learning (and fun) to a new level with state-of-the-art artificial intelligence, robotics and IoT. The company has more than 390 employees globally and offices in the innovation hubs of Silicon Valley, London and Mumbai.The company’s Miko 3 robot builds upon the success of Miko 2 with enhanced deep learning AI, a super-charged personality, an ever-growing premium content platform and other features that bring the best of AI to kids aged 5 to 10. Miko 3 is kidSAFE+ COPPA certified and winner of the Mom’s Choice Awards.
Miko Robot USA (miko.ai) has 682 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
682 approved reviews, newest moderated first
Went above and beyond with customer when I had a concern!! Highly recommend business and toy!! I know I’ll be back!!
By Davina J.
Response from Miko Robot USA· Oct 8, 2024
Thank you for your kind words! We're thrilled to hear that our team went above and beyond to assist you. 😊 We look forward to welcoming you back and appreciate your recommendation!
My son loves it. It is very informative and engaging
By Gurnoor B.
Response from Miko Robot USA· Oct 8, 2024
Thank you for sharing! We're so glad to hear that your son loves Miko and finds it both informative and engaging! 😊
Fast help not bot and resolved all my problems quickly Thank-you miko
By johnathan W.
Response from Miko Robot USA· Oct 3, 2024
Thank you for your kind words! We're glad our team could help resolve your issues quickly. 😊 We're always here to assist!
Perfect gift for your child, awesome product. My daughter loved it.
By Gita C.
Response from Miko Robot USA· Oct 3, 2024
Thank you for the lovely feedback! We're so happy to hear your daughter loved Miko and that it made for the perfect gift! 😊
Early supporter of Square Off - ordered the Swap back then via Kickstarter. After almost 5 years i did not receive anything whist being in contact with their "support" for quite a few months now. They called me by phone, promise, they deliver me for christmas. So I upgrade a little the rate, still not sure of their support. wait and see.
By Gerard S.
Response from Miko Robot USA· Oct 3, 2024
We deeply apologize for the delays and the frustration this has caused. We understand your concerns regarding the Square Off order, and we're committed to addressing the situation. Please reach out to us directly, and we’ll ensure a more personalized follow-up to help resolve this issue.
BE WARNED DOES NOT DO AS ADVERTISED!! We purchased this AI robot based off the YouTube videos and I must say does not do as advertised. This was after I purchased the MAX Subscription for the year. Anyway fast forward a year to 30th September 2024 and WITHOUT WARNING or a NOTIFICATION they renewed the subscription!! £74?? Now if I had purchased this device I could get a refund after returning it? they have just taken payment for the renewal so I should get a refund. Miko has been used 3 times properly since then and sits in a box unused. When investigating about getting this refunded you have more chance in winning the lottery lack of customer service, no straight forward contact information. So what has became apparent is... it does not do as advertised, they rely heavily on the subscription, the robot (MiKo2) does not do as advertised, No customer support other than ''Miko does not provide refunds for cancelled subscriptions. However, you can still use the Max subscription until it expires'' I mean this is ridiculous they have £74 of my money for something that will never be used?? I am going to investigate further but as above BE WARNED AVIOD !! **** UPDATE **** they reached out me probably due to this review and have since refunded me which seems odd when the strictly state no refunds.. Anyway I would amend this review completely (As they have requested) because I was refunded. However as soon as they update the terms and conditions for the subscription and update the YouTube videos to truly reflect what the robots do, then absolutely I will update this review. It's a 2 part review (1) Robot not doing as shown stated on YouTube (2) Subscription terms and conditions regarding refunds, which I now have so Thank you but review still stands
By Arron S.
Response from Miko Robot USA· Oct 3, 2024
We sincerely apologize for the frustration and inconvenience you've experienced. We understand your concerns, especially regarding the renewal process and the subscription. Please reach out to our support team directly, and we'll do our best to assist you further and find a resolution. Your feedback is important to us, and we’re committed to improving.
Miko is a fun kids robot with lots of things to do and learn with. Niko’s technical support is amazing they called and emailed me to ensure I had an easy experience.
By Jessica T.
Response from Miko Robot USA· Oct 3, 2024
Thank you for the wonderful feedback! We’re glad to hear that Miko is providing a fun learning experience for your child and that our technical support team could assist you smoothly! 😊
Miko 3 is an impressive AI-powered robot designed for kids, offering a fun and educational experience. It’s packed with interactive features, from storytelling and games to personalized learning, which keeps children engaged while developing their cognitive skills. The robot is highly intuitive and safe for kids, with advanced AI that adapts to their preferences. Its ability to recognize emotions and interact in real-time adds a unique touch, making it a great companion. Overall, Miko 3 stands out as a smart, entertaining, and educational tool for kids, making learning a joyful experience.
By Basavaraj
Response from Miko Robot USA· Oct 3, 2024
Thank you for your thoughtful review! We're thrilled to hear that Miko 3 is offering such a fun and educational experience for your child, from personalized learning to real-time interactions. 😊 We're glad Miko is making learning a joyful journey!
