Mike's CigarsReviews of mikescigars.com

The worst customer service department of any business I have ever dealt with. Had my money for over 3 weeks with me keep calling about a refund because UPS lost my cigars on day 2 of shipment. Instead of reshipping my order or offering a refund they expected me to wait for weeks or long until a decision was made if the the package was officially lost. Then treated me like the bad guy and acted like the did me a favor after my 11 phone calls on day 23 finally "STARTED" the refund process. I was a repeat customer in turn just spent $479 at JR's Cigars online and got my cigars in 4 days. Stay away....

My recent experience with Mike’s Cigars has been absolutely horrible. Regardless of how premium, highly rated, or expensive the cigars are, virtually every single stick I received from Mike’s Cigars was completely unsmokeable. Upon opening and attempting to smoke them, they reeked of a horrible, overpowering ammonia smell. This isn't just routine transit shock—it is undeniable proof of horrible warehousing, careless storage conditions, and zero quality control before shipping. I am truly fortunate that my very first cigar did not come from Mike’s Cigars; had that been the case, I probably would have never touched a cigar again in my life. What makes this even worse is that I ordered the exact same cigars from a competing online vendor at the exact same time. The competitor’s cigars arrived in immaculate condition, smoked beautifully right away, and had none of this offensive ammonia harshness. To add insult to injury, the other shop offered significantly better discounts and pricing than Mike’s Cigars. Paying higher prices for such a horrible product and negligent storage is unacceptable. I will never buy from Mike’s Cigars again, and I strongly warn other cigar enthusiasts to take their business elsewhere.

I had "Loyalty Points" built up with Mike's Cigars. I went to place an order today, using my "Loyalty Points", and they were gone! I called in to inquire why, and I was told they're only available for 90 days. First, it was not that way before. Second, they seem to be of the opinion that I shoud buy cigars when THEY think I should, when I don't have a set up to store an inventory of cigars. Third, "Loyalty" goes two ways, not one. They breached any "Loyalty" they should have had for ME!!! Therefore, I will NEVER EVER buy anything from Mike's cigars again! There are too many existing online competitors for them to take away a customer's rewards points, just because customers don't buy on THEIR schedule! That's quite the load of Crap, in my opinion!

BE CAREFUL I am in South Africa and use to purchase cigars from Mike without issues until recently. I purchased cigars and shipping label was created on the 17th November 2025. To date, shipment is still awaiting USPS acceptance. The manager, Jason said he will sort it out and he is no longer answering emails and whats-app messages.

Really Horrible Customer Service. Really Ridiculous Return Policy, 50% Restocking Fee!! For sending me substandard Drew Estate cigars, which I've smoked for over 10 years. I got a bad box, ok, replace it like all other cigar houses do. Send a return shipping label and a new box. They just ignored me after my request. The only thing Mike's cigars is good for is to have another cigar house price match if they happen to have a lower price.

Ordered $196 worth of cigars using cc. Cigars were never delivered but my cc was charged. Spent 2 weeks calling and chasing them. Experienced poor customer service and little interest or effort in helping resolve the issue. Poor customer service. Finally had to cancel cc transaction. Be aware!

I have ordered cigars and this order was sended back from the tax gouverment ( german tax and tabacco roules for import are bery strong ) Jason from Mikes Cogars offered to pay back my money minus cost for transport and re-storage. It was ok for me. Jason told me, he need 2-3 working days for payment. Then I didn't hear from him anymore and he didn't respond to my questions anymore. For me an incredibly bad service

I purchased a Groupon deal for Mike cigars. My order took almost a month to receive. What they advertised on Groupon and what I received was not even close to what was advertised. Which wasn't the issue the cigar quality was bad some had tears and one wasn't even smoke able. I would never order from this place again. And no high quality ciagrs where in my package. Don't waste your time or money on this site.