Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
97 reviews
MiansaiSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Miansai, true craftsmanship is at the heart of everything we create. Since 2008, each piece is handcrafted by artisans with decades of experience, using only the finest materials—sterling silver, gold, premium leather, maritime-grade nylon rope, and precious stones. This careful selection and attention to detail ensure that every Miansai creation is more than just an accessory; it is a testament to our commitment to elevated design and refined craftsmanship.Our process begins with an idea, brought to life in our Miami design studio, where innovation meets timeless elegance. We don’t just follow the trends—we set them, transforming raw materials into pieces that carry the authenticity and integrity of our brand. In a world of fleeting styles, our creations stand apart, designed to endure and resonate with those who appreciate the essence of true craftsmanship.
Miansai (miansai.com) has 97 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
97 approved reviews, newest moderated first
My husband loves this necklace that I bought him for Christmas. While the packaging is very sleek, the necklace arrived all twisted and mangled inside the little pouch. It took me a long time to work out the kinks and get it to hang properly.
By Elizabeth T.
Response from Miansai· Jan 31, 2025
Thank you for taking the time to provide your feedback. We will send your review to our design team and look into what we can do to improve our delivery experience.
Great product. My boyfriend loved it! Good quality too!
By Joyce
Response from Miansai· Jan 27, 2025
We’re glad you’re happy with your piece—thank you!
One of the bracelets I bought looks like absolute garbage in real life. I wouldn't have taken this thing for free if someone tried to give it to me. That's $115 dollars down the drain. I also bought another bracelet and ring that didn't have any issues although the ring is too small and looks a bit feminine on an average size adult male. That's on me though as they did post the specifications for it. I ordered another ring that I was notified it was out of stock a week after ordering but getting a refund for that was no issue. Overall; I wouldn't shop from Miansai again as I don't think it's my style after seeing the jewelry in person.
By Justn
Response from Miansai· Jan 27, 2025
Thank you for sharing your feedback. We’re sorry to hear you’re not completely satisfied with your experience. While our final sale items cannot be returned, all Miansai products are covered by our warranty, which ensures craftsmanship and quality. If you believe the bracelet you received is not up to our standards, we encourage you to contact us so we can assist further. We appreciate your thoughts on style and sizing and will continue to use feedback like yours to refine our designs and customer experience.
loved the jewelry, fast shipping/fulfillment. Great value!
By Audrey
Response from Miansai· Jan 27, 2025
We’re so happy you’re satisfied—thanks for your review!
Very nice product, exactly what we wanted. Delivered on time. No issues at all. Great doing business with them.
By Kimberly W.
Response from Miansai· Jan 27, 2025
Your support means a lot—thank you!
The earrings are well made, but very small. I purchased on a sale, but the full price is incredibly high. Also, they are about 3mm and difficult to see. Five mm would be better. The packaging is beautiful and the shipping perfect.
By Reb B.
Response from Miansai· Jan 21, 2025
We appreciate your feedback! We have passed this onto our development team.
Hi. I wish I was better at returning items. I ordered 4 bracelets. And paid for 4 bracelets. Then I received a message informing me that 2 were out of stock. So I still don’t have them despite paying for them. i thought i ordered all size medium, but one of the bracelets I received is a small and therefore not usable for me. All in all i think I paid $300-400 and at the moment have one small white rope bracelet. It seems pretty bad to charge someone and then after let them know it’s out of stock.
By DH
Response from Miansai· Jan 21, 2025
Thank you for your feedback, and we sincerely apologize for the frustration this experience has caused—we completely understand how disappointing this must be. You’re welcome to exchange the bracelet for a different size free of charge within the U.S. by visiting returns.miansai.com. As for the out-of-stock items, the remaining bracelet will ship as soon as it’s back in stock. Our team will also reach out to you directly to assist further and ensure everything is resolved to your satisfaction. We appreciate your patience and look forward to making this right.
Original bracelet purchased had a malfunctioning clasp causing it to open unexpectedly and fall off arm. Eventually one of these drops went unnoticed, resulting in loss of item. Miansai granted a partial discount coupon for repurchasing same item — this time with a functioning clasp.
By st time C.
Response from Miansai· Jan 21, 2025
Thank you for your feedback!
