Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
639 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Portland, Oregon, MiaDonna is a leading retailer of beautiful, ethical and affordable fine bridal jewelry compassionately crafted with conflict free lab-grown diamonds, lab-grown gemstones and recycled precious metals.As a foundation-first company, a minimum of 10% of the profits from your purchase fund educational, mentorship, agricultural, and urgent relief programs in diamond mining communities through The Greener Diamond Foundation. With your help, we can positively change the lives and lands affected by the conflict diamond trade and build a more sustainable fine jewelry industry.
MiaDonna (miadonna.com) has 639 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
639 approved reviews, newest moderated first
I had a minor issue and they solved really fast. The diamond is as I wanted. I will buy again if necessary.
By AdrianGarcia
Response from MiaDonna· Jan 20, 2022
We are pleased your issue was rectified quickly and we appreciate you as a MiaDonna customer.
While there were some issues with the ordering process. I’d still give Miadonna 5 Stars because of how quickly they fixed my problem. I had ordered and paid upfront for a 2.02ct round cut Diamond that was completely colorless with an Ideal cut to be set in a Platinum Classique band. After a week I received an email saying there was some confusion and that particular stone shouldn’t have been listed. The email contained ideas for a replacement stone, all of which I didn’t find acceptable. I called and was immediately transferred to a sales manager already familiar with what was happening. She sourced me a significantly larger stone, while not completely colorless like my original purchase, it was within a range I was okay with and the cut and clarity were the same. This was during the madness of Black Friday and they assured me they would get the replacement stone, have it set and delivered to me before I left for my holiday vacation. Running a quick check, the replacement stone was worth significantly more than my original purchase, at least $1000 dollars but probably more. MiaDonna covered this on their end for my trouble. They remained communicative through the whole process and let me know when the ring was nearing completion. On the day I received a text saying a UPS label was created. I noticed it was a 2 day delivery and not the overnight I had paid for. I called and the women at the store had it fixed in under 5 minutes and my ring was in my hand the very next morning from the other side of the country. I’d recommend Miadonna to anyone interested in ethically created jewelry. My purchase is absolutely beautiful and I can’t wait to present it to my hopefully soon to be fiancée. Thank you Katie and Justine for all your help along the way, hope to shop with you again.
By Jay O.
Response from MiaDonna· Dec 23, 2021
Thank you Jeffrey for being so understanding and patient during this process. We are delighted you love your ring and Diamond and I hope your proposal goes amazingly well. We appreciate you taking the time to write a wonderful review and we look forward to hopefully working with you again in the future.
The ability to try rings from home is an excellent idea and a great program. Unfortunately, the rings we received were not exactly the ones we had selected, and the sizes varied considerably. That was likely due to lack of availability. Thank you for offering this service.
By Anonymous
Response from MiaDonna· Dec 14, 2021
We appreciate your feedback and we are sorry the sizes were not what you had hoped for. We really wish we had more sizes to offer but we just could not afford to stock all of the samples we have in every ring size. We offer a range of sizes from a 5.5-8 in the hope that we can try and accommodate as many people as possible. We are sorry to hear you did not receive the rings you had selected. if you let us know what rings you had hoped to see we can get those sent out to you. Hopefully you enjoyed the program and were able to get an idea of what the rings looked like even if they did not fit you perfectly.
I did see that try and home rings would be an average size, but I wasn’t thinking they’d be so small. They were pretty and I am glad I got to see them in person, I just wish I could’ve seen something closer to my size.
By Julie B.
Ring looked perfect but even better once it was on my fiancés hand! Princess cut is the way to go with a classic gold band. Promise!
By Victor V.
I love my ring! The pictures and video from websites don’t do it justice in person! The customer service was amazing and over all a great experience. I will definitely buy from MiaDonna again! And I’m telling everyone!
By Tatiana C.
I used Mia Donna for both engagement and wedding band, and their personal service made the experience incredible. I recommend them to all who ask about my wife’s rings
By Wilson P.
Response from MiaDonna· Nov 26, 2021
Hello Wilson, thank you so much for your wonderful review and we are delighted you were happy with the service you received. We hope your wife is loving wearing her rings.
THe earrings are stunning. Quality is great!
By Isaiah J.
Response from MiaDonna· Dec 2, 2021
Thank you Isaiah. We are delighted that you are pleased with your purchase. We appreciate your custom.
