On time
On time, great equipment, good operators. This was a great experience.
By jim C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Metropolitan Shuttle is listed under Auto Parts & Wheels in Silver Spring, Maryland.
Metropolitan Shuttle (metropolitanshuttle.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
314 approved reviews, newest moderated first
On time, great equipment, good operators. This was a great experience.
By jim C.
Overall great experience!
By Mike L.
We had a very good experience with the charter company. The driver was knowledgeable, friendly and made the trip enjoyable. We would definitely recommend them for other group travels.
By Kay S.
Metropolitan Shuttle is the worst! I can only speak for Colorado reservations, however it seems like the norm nationwide. They are not registered to operate in each state or by the FMCSA. They do not insure their vehicles cause they do not own them they sub it out to the lowest bidder. You may find yourself SOL on your important day without buses cause they are waiting for the lowest bid to come in. Do not risk your job, event, or travel on this company!!! Save your own money and do the hard work booking with a real brick and mortar business. This company will leave you holding the bag in so many ways.
By Google U.
A great day...one tech problem with chargers but driver fixed it pronto. Ask for Mr. Vernon Allen as your driver!
By Jon
Overall good experience with booking and our driver. The bus was old and in need of maintenance.
By Victor
After having such a horrible experience with a different bus company, it was a pleasure working with Metropolitan. They answered my questions in a time fashion and were absolutely honest with their replies. Being a small non-profit, their rates were reasonable for the size bus we needed. The driver the day off was courteous, professional and on time. I will definitely reserve with them for our future trips. Thank you so much!
By LAWA
No problems; things went smoothly. Great service by driver.
By Jacqueline G.