Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Metropolitan Shuttle is listed under Auto Parts & Wheels in Silver Spring, Maryland.
Metropolitan Shuttle (metropolitanshuttle.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
314 approved reviews, newest moderated first
We used Metropolitan Shuttle for a bus to transport my very large family from the church funeral for our to the burial at the cemetery. The bus was very nice looking, clean and comfortable. The driver was professional and kind. He followed the hearse at a slow, respectful speed. It was good for all of the family to be able to be together.
By Gina
ABSOLUTELY AWFUL!!!!!!!!!!!!! DO NOT USE THIS BUS COMPANY. I never write bad reviews, EVER, but I had to for this company. If I could give negative stars, I would. This driver did not shut/lock their truck properly with probably over $25,000 worth of people’s luggage and belongings on it, and while on the highway, the trunk FLEW OPEN. On the highway a man flagged us down, pointing to the trunk to let us know there was something wrong, so the driver pulls over, inspects the back of the bus and we hear the trunk slam shut. We were all very confused and were joking saying “imagine our stuff flew out”. The driver got back into the bus and when we asked what had happened she nervously said, “something with the tail light” and dismissed the conversation very quickly and kept driving. It was VERY suspicious. Once we arrived at the airport at 4am for our 6am flight, four women’s luggage’s were MISSING from the trunk, including mine. By then, we had all figured out what happened (that the trunk was opened and our luggage flew out on the highway.) She (the driver) started making up random stories saying she had just seen a guy come by and take our luggage’s and run away...meanwhile there was NO ONE AROUND..... So you’re saying one guy came by and took FOUR big suitcases while we were all unloading the truck and no one saw him except for you?!?! Keep in mind there were at least 15 women on this bus. After everyone else gathered their luggage, except for the ones that were obviously missing, she hopped right back on the bus and SPED AWAY as fast as she could. I tried contacting the bus company several times and they were absolutely NO HELP. After months, they finally sent me an insurance claim to fill out with what had happened, just for me to fill it out and have them never respond or take action. They did not offer any compensation and never answered my phone calls again. I lost over $2,000 worth of my stuff. No apology or anything. AWFUL EXPERIENCE.
By Kristin S.
The helpfulness of staff in the planning for our event and the friendliness of our driver helped make our camp a great experience. Thank you!
By Sarah R.
Our driver was great, timely and patient with our group.
By ashley H.
Our driver Ron was great, was there early and tested out the route, and our guests were happy!
By Mark in C.
HORRIBLE EXPERIENCE, PRE-PAID OVER $700.00 FOR A MINI-SHUTTLE FOR A VERY SPECIAL EVENT. THE SHUTTLE NEVER SHOWED UP EVEN THOUGH I CONFIRMED WITH THE COMPANY TWO DAYS PRIOR THAT WE WERE ALL SET TO GO. COMPLETELY RUINED A VERY SPECIAL EVENT FOR A LOT OF PEOPLE. I WAS NOT ABLE TO REACH ANYONE BY TELEPHONE, ALL LINES LEAD TO LEAVING A MESSAGE!
By Judy Van De V.
Being the first time using the shuttle I was a little worried. However, everything came through perfect. Will definitely use again.
By Rob L.
Metropolitan Shuttle's service on and off the bus was absolutely fantastic! I highly recommend them for all of your shuttle service and transportation needs!
By Bailey A.
