MetroPCSReviews of metropcs.com

Only been with Metro A week, don't trust what they say, each Rep tell you different story. Yesterday I want to switch phone I told them don't switch if you charge $20. The Rep promise no charge fees and switched phone. This morning, phone service is on suspension because they demand $20 switching fee 😂😆 Next time must record conversation, or they will 🤥 lie. Bunch of Crooks

Got screwed over today. Paid my 60.00 bill last week an today they gonna say I owe 30.00 my life line is active. Something wrong on ur end. 90.00 for 2 lines. Considering leaving. Don't have that kinda money Nothing wrong on my end. If I had to reapply should of gave me a proper notice not just say I owe an additional 30.00 that was my gas money for work. Smh. Way to go metro.

I had used Metro PCS for over 4 years. I recently moved to my retirement home and noticed immediately that I had only one bar of 4G service at the most and many days no service at all. I went to a MetroPCS store to ask about any solutions for the problem and the store associate told me that I needed to upgrade my phone to a new 5G phone. I did this and spent $225 only to find that I still had absolutely no service. I returned to the store to ask about a refund and was told that since I upgraded my phone and plan that there are no refunds even if I have no service in my area. The associate named Raul promised me that this would take care of my problem and instead just sold me a phone and sent me out the door not really caring if it helped or not. He lied to me and stole from me. I now use Verizon.

I recently switched my cell phone carrier to Metro PCS by T-Mobile. After using this service for a while, it became apparent to me that the service in Los Angeles was horrible. I was surprised at this because I don't live in a small town but the reception was so bad at times that people around me would have access to their phones and I did not. I called customer service and they tried to do some adjustments to my phone and ensured me that this would solve the problem, however it did not. I called them again and told them that I wanted them to unlock my phone as I wanted to switch carriers. They told me that I could not do this until I had service with them for 180 days. I asked to speak to a supervisor who also told me the same thing. When I asked who I could talk to above them because they told me they could not do anything for me. They said that I had to write a letter. I was surprised at this because they are a phone company and I could not call to have this problem resolved, and they also advertise Internet service and I could not send an e-mail. Alas, I had to write a paper letter which I did. Imagine my surprise a few days later when the letter came back with the wrong address. There was a yellow label from the post office that stated this. I had to write another letter and I enclosed the first letter and kept it sealed to show them what had happened. I eventually heard back from someone via email, a Senior Specialist, Team CEO. She said to me eventually that my device was unlocked. Meaning that I was free to switch to another carrier. Last night I went to a competitor’s store. I was there for almost 3 hours due to the fact that T-Mobil’s representatives on the phone kept telling me that I could not switch. They kept giving me an 8 digit PIN number that was needed but it did not work. They gave me a second six digit code that did not work either. I spoke with five different representatives none of whom could help me. Some of them hung up, some of them the call got disconnected. Eventually they told me that I had to be on their plan for 180 days. I tried to explain to them that I had spoken to someone in the corporate office but they dismissed her. One of them even laughed and said, “oh she's a sales representative who just gave you false information”. I explained to her that she was not a sales representative but she worked at the executive offices at the headquarters and the representative on the phone just laughed again. I left the Metro rep a voicemail last night, November 3rd 2022. When I got up this morning I sent her an e-mail to confirm that she received it and she said yes she did and she was working on it. She gave me instructions on how to attain this number via the app on my phone but it did not work period I wrote her back to explain this and said the information that she gave me did not work. I also asked for a full refund of all monies spent over the last few months from them. She is issuing me a $40 credit and I said that is not enough. I said this has been an absolute nightmare, and I am going to forward this to the Attorney General of WA and the BBB (which I since have). I have since been trying to reach out to her via e-mail but she is ignoring my replies. I would like to get this resolved as soon as possible I told her, but still no reply. I asked to speak to someone above her such as her supervisor or her supervisor's supervisor. Again I have not heard back from her. However this is not the main reason that I am writing. When I was on the phone with various representatives last night one of them gave me a phone number. They said this was for another department to handle porting over of numbers. I had it on speakerphone when I called, and the agent and I were both shocked when the phone rang and was answered by a recording for a phone sex operation. At first I thought that I wrote down the number incorrectly but a little while later the competitor’s agent had an IT representative on the phone who was trying to assist us. I had not told him about this incident with the phone number, he put us on hold, called T-Mobile and came back hysterical. He said, do you know what just happened? And I said to him, did you get a phone sex operator? And he said yes how did you know? I said because I had the same number. It was then that I realized that they were giving out a wrong number because I can’t imagine that 2 separate people talking with 2 separate T-Mobile operators could have written down the SAME wrong number. Today I called that number and it was advertising a medical device alert system. Later in the evening, I called again and got the same sex phone operation. I don't know what is going on, but I was appalled and shocked because I thought of all of the minors that could possibly have been given this number and reached a phone sex operator.

I PURCHASED AVVL4 FROM METRO PCS ON 6540 S. CONGRESS AUSTIN TX NOV.3RD 2023& 📱(LET ME SAY,THE METRO PCS CUSTOMER SERVICE PERSON RECOMM ENDED THIS 📱 TO ME) HAS MULTIPLE ISSUES. I CALLED THIS MORNING TO THIS STORE LETTING THEM KNOW OF THESE ISSUES& WAS TOLD THAT I COULD BRING THIS 📱 BACK & TRADE FOR DIFFERENT 📱 (NOT AVVL4).UPON GETTING TO THIS STORE I WAS TOLD I COULDN'T (THEY CAN'T)CHANGE OUT. I EVEN SPOKE W)OWNER OF THIS METRO PCS STORE & THEY WAS BOT ABLE TO ACCOMMODATE ME AT ALL(I ONLY HAD THIS PHONE FOR 1DAY& HAVE ALL THESE ISSUES)! I WENT IN CALM. I LET THEM NO THAT I DON'T WANT THE SAME 📱 DUE TO ALL THE ISSUES I'M HAVING WITH THIS 📱 AVVL4. I HAVE BEEN A METRO PCS CUSTOMER SINCE 2017& IT'S ASHAME THAT THEY ARE NOT WILLING TO ACCOMMODATE THEIR CUSTOMERS ANYWAY THEY CAN. I'M SORRY;BUT I WOULDN'T RECOMMEND METRO PCS TO ANYONE BC THEY HAVE SO MANY FAULTS& NO GOOD CUSTOMER SATISFACTION OR GAURENTEES.

I was signed up for auto pay without my knowledge. Charged me 80$ instead of 60$ as per contract. Called every month for 8 months to resolve. Beware the "reversal" crap they text after closing the case. 7 of them added up to 212$ Not a penny ever went my bank account. Told: go to your bank done 4 times. Go to the store, done today, useless person called same third world number I have. After 37mins I left store. Tried to change over to Verizon, phone locked , called, told to buy app for 60#. Now going again tomorrow to metro store to have it unlocked. Will video the next shat show. Bob

I just want to vent about the GOOFY customer service. I do NOT like to hear a LONG, DRAWN OUT INTRODUCTION from the customer service agent. I got things to do, I don't have time to wste on something like, "Thank you for calling, it's a beautiful day at MetroPCS, my name is so and so, how can I be of help to you today?" I PREFER. This is agent so and so, how can I help you? Quick, right to the point, let's take care of business. THAT'S, how I like it.

Don't buy this phone plus one by metro pcs by T Mobile. I've been with metro pcs for 7 yrs and within that time this phone company has gone to sh@# I bought the phone I paid for the service 5G and for the last month I'm running on 2G. They do not honor the services they sell. Customer service says that's the way it is DON'T CALL THEM BACK!