MetroPCSReviews of metropcs.com

I bought a phone last month and then went on vacation. I came home and started using it and discovered the battery would be dead within 24 hours or at best just over that. I went back to the store and the man working there told me I should call the 611 number and if they couldn't help to bring it back and he would give me a new phone. I called the 611 number and was on for over an hour with 3 different people continually having to explain my issue. Finally, a woman told me to bring it back to the store and they would give me a new phone and for them to call 611. Well, today I went there, and I had the same man wait on me. Instead of calling 611 he called his manager and the manager said there was nothing they could do but I could do an upgrade. I explained that that is not what I wanted and had been told by his employee and the 611 rep that I could get a new phone since the battery in mine was defective. I was told there is only a 7-day period for that, and it was on my receipt. I was never ever told that and the same man I bought the phone from had been told I was going on vacation. Today was my third time with him waiting on me. I was screwed over big time!!!!!! No apologies for the lie and was told they could not cancel my auto pay as well. I was furious and said so in a not so nice way! I went to my car and called 611 and spoke to 4 different people. I thought one was going to help but had to switch phones because of the low battery %. The last person I spoke with said he was sorry and understood how upset I must be but there was nothing to be done. I told him the gentleman before him had told me to call on my other phone and give a pin number that he gave me. They would not use the pin #. He did however take my auto pay off for me and now I have to call back at the end of my time and cancel the service entirely. I would NOT EVER recommend Metro PCS to anyone again! I have been with them for about 8 years. To be lied to by 2 people is outrageous and to have to keep driving back and forth and spend hours on the phone is ridiculous! I wish I could leave no stars! I want to add that the man who sold me the phone and told me to come back if 611 would not help told me he would help get me a new phone. He works at the Manchester, CT store at The Shoppes at Buckland Hills. Oh, and their customer service used to be great! NOT ANYMORE! Very sad!!!!!!

Had this company for years. Of late my phone calls get cut.off stating that out of service area. Really?!!! At.my home? When this lousy service says that they cover 99% of the country? Shame on you metro. How about you be honest and tell us.OOPS we have too many people using our service so we cut you off. Since your dishonest and i cannot complete simple phone calls is why you ard losing my patronage.

0 stars form me if I could give it .. Absolutely the worst and I mean hands down the worst Metro PCS I have ever been to at 2935 El Cajon Blvd,San Diego, Cali, 92104 (North Park). They turned off the lights set the alarm and locked me in the store then took pictures of me from the outside. All because I asked for both employees names to make a costumer complaint and Lucia and Edward both refused to give me their names or their manger name which I found out later was Lexxy. I was and still am In shock by what they did to me. I just wanted help and never received it. Further more I am Paying insurance on a phone but the insurance is no good . My 16 a month is for nothing because they are saying I am unable able to use but if that’s the case then why am I paying for it monthly. Someone please help ! I work so hard for my money just to be treated like nothing makes me want to cry.

I dont get ALOT of my TEXT messages. No reason why and Metro cant seem to fix it. Dont even bother calling in, you cant understand them and they are NO HELP

I've had them for 5 years they used to be great now they're getting greedy they're unlimited plan once you reach their Max you then pay $5 each and every day till the end of your billing cycle and when you pay your bill you start over within if you're normal person within 14 days you'll be paying five bucks a day that's their new thing they're doing believe me it's done to me right now!

"My encounter with Metro PCS has been profoundly disheartening and exasperating. I recently acquired a phone under warranty, only to receive a malfunctioning device right from the start. The primary issue revolved around call quality, which was far from satisfactory. A mere 7 days into my ownership, I decided to return the phone, believing that the warranty would cover such issues. To my astonishment and frustration, Metro PCS levied charges for replacing the equipment they initially provided, which was flawed. This defies all logic and borders on the absurd. The sensation of being swindled aptly characterizes this ordeal. As a patron, I anticipated equitable and dependable service, yet Metro PCS has demonstrated quite the opposite. It's disheartening to witness a company that should prioritize its clientele behave in this manner. My discontent with this experience is profound, and I intend to reassess my association with Metro PCS moving forward."

I've had metro internet service since last November. Three days ago my unit stopped working. I called Metro and was told to bring it into a metro store. When I arrived to the store I was told only certain stores do unit replacement. I walked into store 91 in Gulfport ms.and was greeted with starring and rolling eyes from Workers. Questions were asked of me from the counter to the door, as if I was.not allowed to approach the counter. After asking several times if I could come to the counter. I explained I was told to bring my internet unit to this store to be replaced. The female employee that was.work 8/30/30 between 10:00 am and 11:00 am proceeded to tell we don't do that here. After she was corrected by the male employee. I was told they needed to call a manager. I spoke to Katlayn from another store in Mississippi location, she was rude and sarcastic telling me the two employees that handle my issue were off and would return until tomorrow. Based on my experience today I will be switching my service to att.

Unbelievable! They literally Stole my money! I’m shocked at the way of business, things aren’t like in America but they will tell you sorry we can’t do anything lol