MetrobytmobileReviews of metrobytmobile.com

worst experience ever with online shopping! they put a $55 hold on my card and cancelled the order saying they can't identify me. the hold is still on my card after 8 days this caused me ALOT more problems.

They said they couldn't verify my identity for a new account but they put a $55 hold on my card and for eight days refuse to remove it. I WILL NEVER EVER BECOME A METRO BY T-MOBILE CUSTOMER BECAUSE OF THIS.

Been a paying customer since 2017 and ran into a issue where I wanted to switch my phone from a iPhone to android and wanted a in store discount on a android not the phone shipped to me via mail at a discount. They said I had to pay full price in store or we will ship you a phone at a discount. They wouldn’t meet my needs but basically this is what we you can get or go kick rocks. Didn’t feel like a valued customer being told this is what you get instead of sure let’s see what we can do.

Was a customer of Metro by T mobile for seven and half years. Staff at the store were great. Customer service phone number is horrible, could hardly ever get thru and could not understand the people who handled the phone lines. They never went up on my service and coverage was great. Switched to another company with better customer service.

Trouble customer service l.was talk to customer service then ask speak to a supervisor told he transfer me to one but he don't onhold know the phone kept ring then went back to customer service my service is trouble keep going up and down on my bill since these phone l got insurance on both lines your company trouble customer service trouble service cant understand nobody speak English lm elderly person said rent up again on my phone still on hold while writing this since 415 pm till now 402 pm nobody got back again he put me on hold these call on put on record MMarch 5th

In January of 2025 I called to cancel my service. The person I spoke to offered me 2 months of free service. I told them I didn't need the service and 2 months of free would be futile. They put their supervisor on the phone who told me they would give me 2 months of free service and at the end of two months it would automatically cancel. After two months I noticed that my bank account had been charged $240 for the two months I was supposed to get free. I called on Feb 24, 2025 and they told me they would cancel my service but wouldn't refund my $240. To add insult to injury they told me that I will also be charged an additional $5 for the 4 days into the next billing period. Now I have to travel one hour to the magistrate's office in the town where I purchased the service to file a small claim lawsuit.

We had someone pay their phone bill with our company credit card. T Mobile refuses to tell us what phone number we paid for or the persons name. This makes it where we can't address the person that did this. Very frustrating. So they are trying to protect the person that stole the payment, but not our credit card that was used. Horrible service, do not use these people. Maybe it was one of the Metro T Mobile employees that did the theft.

I'm A team Metro customer and I have had a pretty good time at the store. I decided to upgrade my phone to a Motorola edge I also talked to friend into joining me for he got a free phone. I thought an upgrade wouldn't cost as much and he was supposed to get the phone for free they asked me for $600 and told me it would be in in 5 days I bought it on a Friday night. We waited till Wednesday and they did not get the phone in. I was upset and asked why they didn't get the phone in and they said because of the snow storm back east. They said they would have the phone in by the next Wednesday. We decided to wait I went in a couple days before the next Wednesday and they still hadn't arrived with the phones. We got to the store showed him the receipt and asked for our money back because the phones had never arrived...We waited for 30 min and he kept playing with the credit card machine.He said he couldn't reverse and reimburse the money because something was wrong with their machine. He then reported that the card machine was not working and that the only thing he could.do was write us a check on Friday.. This means we have been way overcharged 600.00 that I could of been collecting interest on for over a half of month.