T-Mobile USA, Inc.Reviews of metrobyt-mobile.com

Warning regarding Metro by T-Mobile: Severe Systemic Billing GlitchI am sharing this to warn others about a severe software flaw that Metro refuses to fix. I have 4 separate devices, each with its own individual account, and for an entire year, the exact same issue occurs without fail.The Guarantee: I can guarantee that as soon as the bill is paid, within 24 hours my internet service will go completely down.The Glitch: This is clearly a software and coding issue with their payment system, not a network or gateway hardware issue. There is absolutely no way 4 different devices on separate accounts go down at the exact same time every single month. The Outage: When they shut you down, it doesn't just last a day. It takes 2 hours just to get through to them, and the outage stretches out for 1 to 2 weeks every single month.The Broken Promises: When you finally get through, they do "the recycling thing" and tell you it takes 24 to 48 hours to fix, or promise a 72-hour engineering callback. They never follow through. They make big promises and offer discounts , and they completely refuse to listen or resolve it.Metro PCS will not fix this backend database error. Save yourself the immense headache, avoid their fake promotions, and take your business to a provider with a functional billing system.#ConsumerAlert #MetroPCS #TMobile #CustomerService #Telecom #TechFailure🐦

Terrible experience with Metro by T-Mobile ⭐ 1 star They offered me a Samsung A17 online for $30 (device-only), and after I took them up on the promotion, the problems began. I’ve been calling since August 13th, and no one actually cares about resolving my issue. On top of that, they botched the refund and sent the money elsewhere without my authorization. I am completely disappointed with Metro by T-Mobile. I do not recommend their online promotions or the way they handle customer issues. Don't fall for the scams and lies; they pressure and harass you to stay with Metro by T-Mobile while dragging out the resolution of any issue.

I have been a T-Mobile customer and am extremely disappointed with how my account has been handled since September 2025. I contacted T-Mobile to upgrade my phone and clearly explained that I would only move forward if my monthly bill stayed under approximately $135, the phone had the storage I needed, and the camera was equal to or better than my previous device. I was recommended an S24 and later discovered the storage was not what I had been told. After returning it, another representative even questioned why I had been given that information. I was then moved to an S25, and three additional lines were added to my account after I was told they were necessary as part of the arrangement. I was also told my October bill would be covered and that my monthly payment would meet the amount we discussed. Instead, my bill eventually reached nearly $200. Since then, I have spent months contacting Customer Care and Loyalty trying to get this corrected. Loyalty temporarily reduced my bill to under $130 for six months and told me to call back afterward. When I followed those instructions, I was told the adjustment could not be provided again. I've also had to replace my S25 twice due to defective devices, adding even more frustration to the experience. T-Mobile has provided some credits along the way, which I appreciate, but temporary credits do not resolve the underlying issue. My biggest concern is the lack of accountability and continuity between representatives. I have repeatedly asked for the original phone conversations and account records to be reviewed so that what I was told can be verified. I have now filed a formal BBB complaint because normal Customer Care and Loyalty channels have not produced a permanent resolution. I am not looking for another temporary courtesy credit. I am asking T-Mobile to review the relevant records, explain the additional lines and charges, and provide fair, permanent billing resolution based on what was represented to me. I will gladly update this review if T-Mobile resolves the situation appropriately.

T metro is the worst phone company I have ever been with they have overcharged me several times even had me paying for other lines when I didn't have then they don't refund the money nor give credit my phone was stolen so I called 611 supposed to have one on the way one that they over charged me by 45.00 turns out their representative sent it to the wrong address in another state I called 611 they want me to do all the work to correct this matter instead of them I'm a very busy person I don't have the time to handle my business and t metros ,I recommend that everyone stay away from t metro they rank 10 stars at being the worst phone company

This company will rip you off. I’m so sorry I can’t stand how they don’t wanna help you and they are supposed to be a prepaid service which you pay a month then there is a contract two separate things right? OK well Customer Service so you can’t do anything to help you they have the wrong staff on there 50% of the time they’re hanging up on you poor communication for Customer Service. I’m thinking about MetroPCS MetroPCS, the absolute worst you think that you’re getting the best deal they will still charge you even if your phone is off for two months and tell you when your bill is due on the 19th yeah it’s prepaid though and then you call them and complain and I’ll tell you there’s nothing you can do you ask for a supervisor and the supervisor is worse than a customer service representative. He absolute Voice hanging up on you and getting pissed at you and just rude. They need an entirely new company entity or whatever. I don’t know if they sold their company what’s going on but they used to be great absolutely sucks. I’m sorry I cannot and I will not. I ended them after four years of headache and overcharging me. I even went to the Hardy General on them and they lied right on the paper T-Mobile train your staff to do better and have other options for people prepaid in contracts. You need to be a better deal and then not let people get any kind of service and then force people to pay someone else’s bill because they use their name and you disconnected that without Social Security number that must be the same entity let’s go ahead and toss that bill on Person account. No, not right. Investigate get your stuff together and start being lazy. Who are you guys used to be cut you suck now thanks anyway.

I have went into the store searching for a good deal with a excellent payment plan I was offered a couple of options then he told me where he can put together for me to make it affordable I was able to purchase a brand new phone with a reasonable monthly bill I was able to get the accessories at half price and also I was so pleased to see the salesman was teaching and very patient and very respectable he also make sure I was able to understand how to set up my new device he never once try to force me to buy a phone that I knew was out of my budget he showed me a couple as options and then he thoroughly explained all the plans and options I can choose at the end of the sell I was extremely satisfied after we were finished with the purchase he showed me another reward that comes with the plan I was given a brand new umbrella on a very rainy day as a gift I was so happy and I would refer all of my friends and family to their store on the east side of Youngstown.

“I can’t use my phone normally outside Wi-Fi because Metro/T-Mobile locked it. Spectrum eSIM won’t activate, and T-Mobile requires 365 days to unlock. This is frustrating and makes the phone basically useless for months. Very bad customer experience.”

I would like to share an experience i am having with this company. I ordered a phone on October 8 from Metro by T-Mobile, it was delivered on October 10th, but the driver was not able to get the phone to me successfully. No problem. The issue is I'm owed a complete refund of 174.74 and I keep getting the runaround from customer service. One agent has stated the refund is being processed and another agent is claiming that the process hasn't even started yet. This is causing me mental stress. They won't even respond to my emails anymore and I would really like my monies back to get a working phone. Someone help!!