Metro BankReviews of metrobankpc.com

What a joke of a bank had big issue with the account as money vanished rang customer service to complain thay told me thaycouldn't access my account and was locked out. And to recall them same number to complain.. when I did this I got same fool.... who said need to visit branch I said this was very difficult as I'm wheelchair user and buses are difficult to use.. the advice was to call customer service to complain. What a rubbish Bank time to change I think

Absolutely appalling customer service in the luton branch . Waited 3 hours on one day to be seen. The PC kept showing another name when the assistant was typing in my details. I was then told come in the following day to transfer money. On returning following day was told 2.5 hours wait . Over the weekend I kept receiving weird messages asking me to confirm codes. I rang the fraud dept to be told to ring next morning to unblock my account. On ringing I was told to go into branch. I requested an appointment but did not receive a call. Another long long wait only 1 assistant serving . Other people were being seen but apparently they were seen earlier who came after me as they were opening new accounts. What an absolute shambles this bank is . So different from when they first opened. Guys do not open accounts here.

After spending an hour exchanging the same information over and over with a bot, getting transferred to an 'agent' (clearly another AI tool) explaining the same issue over again, getting no resolution, I decided to phone and speak to someone. Spent half an hour waiting for an answer so decided to spend the time wisely and opened a new business bank account. All this to approve a simple card transaction. This is truly the worst online banking experience you can get. The one star is for the patience of the staff member who has to deal with disgruntled customers all day without losing his polite tone.

At my age of nearly mid 70’s , I’ve never experienced such adverse issues with any financial institution. My account has been restricted for over 1 week. Trying to resolve this, I’ve been treated as a ping pong ball being passed from customer service and the actual branch in Wimbledon. I’ve been given conflicting answers at all times. There’s no email address where complaints can be filed. I asked for a transfer of some of my funds, couldn’t be done in the app or in branch, processed by phone with customer service. Was informed that I’d be called as extra security for complete the transfer within 2 hours of the transaction. The funds have been debited from my account, 11 hours later it is still to be credited to the receiving account, this situation now over the period of a week is causing me ill effects of my health. As for calling the customer service, it means having to spend hours on the phone. I had to stand my grounds , I was in branch, being totally ignored. I requested to use the telephone in the branch to contact customer service,after almost 1 hour on the telephone, which was being passed to the bank employee, the transaction was made , as mentioned still not completed. I wasn’t leaving the branch until I received an answer,,which I’m still waiting for to complete the process. An experience never to be repeated. NEVER USE THIS BANK. They put restrictions on your account for no reasons , no explanation is given , as for how long the restrictions will apply, you simply can’t get an answer. My account has now been blocked for well over a week, with no help from the employees whatsoever, an extremely frustrating situation.

I’d give it a 0 STAR IF ONLY I COULD HAVE just like hsbc nationwide natwest not difference THIS OPTIONS goes to all of them bastards monster banking inc metro Being aka 1- world #0 bankin 2- world # 0 STAR BANKING 3- world #0 support NETWOK if you facing morden slavery and or domestic violence they won’t help but to enslaved You with further stress and pain and for reporting morden slavery fraud and iregular payment and Unkonw payment made off app thieve on my bank account they get My acc close how dare them absolute disgsuting rather than offering support and fraud awareness they instead sided to aid the fraud by closing my acc and now I can’t even monitor what’s happening and then sent you an encrypted letter where furtherly you gottta call them in Furthrr pain suckin begging for a passcode to ACCES your own stupid complaim resolution letter wich then stated your acc would be close how stupidly utterly disgusting foolish inc manager that stink mouth STINKIN and or witches managers and harsser let alone intimidation toward You as a DISABLE PERSON DONT HELP PUT ACCESS DOOR NOR SUPPORT DISABILITY WITH ACCESS DOOR JUST WAN U SUCKIN N BEGGUN THEM WITJ TONES OF DEMANDIN FEEDBACK BUT YET DO NOTHIN TO CHANGE JUST DAMN PAIN AND VOMIT GIVER AKA @ the devil witchs and satan their makers all of them CURSED there is NO DAMN RELATIONSHIP WITH monster judas eacariot and satan men and witches BUT Just abuse hurt pain rejection and failure to support and just stress yall cursed disgsuting wolrd # zwo bankin with zwo human relations absolute zwo IN DISABILTIY HANDLIN AND#0 MORDERN SLAVERY SUPPORR Aka judas escariot satan and witches gan that’s whom they are and definitely NOT LIONS

I’d give zero stars because they have no consideration for there customers. I’ve had my business account blocked without reasons, I’ve got an account manager who can’t help and says I need to speak to head office or log a complaint. I don’t need to complain I need answers why this has happened. So the account manager gives me a number I thought it was head office and it was the complaints department, it gets logged and that’s where it stays no one replies. You can’t get in contact with head office you have to wait for them to contact you when they are ready. It’s absolutely disgusting, if anyone is thinking of opening an account DO NOT USE METRO. Spread the word and go elsewhere they are useless.

I drew money from my euro account in UK and was charged quite a large amount of money.I was told I wouldn't be charged for withdrawing money from my account.I will be taking my complaint to the Banking Ombudsman as this is totally wrong!

Is this even a bank and if so, how on earth are the allowed to continue to operate. I am trying to transfer money to a Metro account so that the costs of a very sick person in a hospice are covered. Neither of my two banks would recognise the Metro sort code. On calling Metro, I was told by a totally disinterested sounding woman that not all Banks recognised Metro but that they were 'working on it'. She could not give me a time frame for when this would happen and when I demanded to speak to a manager, she cut me off. These people do not deserve to be in business. Caring for dying relatives is hard enough without this and apparently, I am on my own here, Metro will do precisely nothing to help.