Nice people, but warranty wasn't honored and ran out of time.
I bought a watercooled PC back in December of '23, got it shipped, everything was great until I had to format the PC almost a year later. The lighting went haywire and everything just went downhill from there. The tech support guys are super nice, I tried some instructions and we even got on a call to read logs because the PC kept rebooting when I tried doing anything that used the video card. Unfortunately nothing showed in the logs. I was hoping to just send it in, but I just gave up on it. Both the SDDs have gone out, but now the warranty is over so I have a $6,000 super heavy paperweight. I just simply built another PC and am using that. It is fan cooled, I've learned my lesson about watercooled, its a lot of work to maintain, not worth it IMO. That has nothing to do with Meta, I'm just saying watercooled isn't worth the extra money.
By Christopher O.
Response from META PCs· Aug 4, 2025
Hi there, thank you for your honest feedback and for giving us the chance to support you, even if things didn’t go the way either of us hoped. We're truly sorry to hear that your experience turned frustrating over time. While it's clear that the watercooling setup wasn't the right fit for your needs, we want to make things right on our end. Please reach out to us directly at [email protected] and mention this review and we’ll help. We know you're already up and running with a new build, but we’d love the opportunity to review what happened and explore options to turn this around. We appreciate your kind words about the team, and we’ll make sure your feedback is taken seriously. Thanks again for being a customer we’re here if you need us.