Good Service, Trustworthy, but could work on Customer Service
Just at the title says, I've always gotten what I ordered, and never had to wait more than 30 minutes, but they could definitely work on their customer service (at least for some of their staff- most of them are great but a couple of them were sorta rude). While I've never had a TERRIBLE experience, I connected with "Lynn" on the 24/7 Live chat, did what she asked me and got to the right channel and FM room, and then demanded that I open a store and put in it x number of arrows for x number of mesos a piece. I understand why, it's a good method, but I didn't have arrows on my character (I always throw them out and this is the first time I've encountered them using this method) so I put some health pots and whatnot in to make the x number of items for the x number of mesos a piece that she and/or he required. I then got the delayed response of "arrows!!!! plz", to which I told them I had none, and then had trouble trading with the person so they could give me the arrows I needed to then set up my store with for them. And while we had that trouble getting a trade open (because I'd request a trade from them, like they told me to, only for them to have sent me a request shortly after so I'd close down MY request to open theirs and then couldn't until they closed) I got multiple whispers of "trade!!!" like I was some huge inconvenience. Anyway, not horrible, didn't ruin my night or anything, and I got my mesos in the end, but was a little irritating to have someone basically yelling at me to do this-and-that when I'm the one paying for this service, you know? Just fyi, you'll get what you want but you maaaaay have to bite your tongue to get it done.
By Krystal W.