Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
214 reviews
Merit AdministrationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
USA's Top Service Contract Claims Administration Company
Merit Administration (meritadministration.com) has 214 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
214 approved reviews, newest moderated first
Hello, I thanks you for taking care of me and my vehicle, a little slow, but,I understand that the garage didn't send complete information, but, lnall service was great 👍, thanks you 😘.
By LUTHER C.
Response from Merit Administration· Sep 30, 2025
Hello, Luther. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
It took nearly 2.5 weeks to have my claim approved! 2.5 weeks that my car wasn't allowed to leave the shop or my claim would automatically be denied. It took 2 weeks for an adjuster to even come out, just to take the same pictures and information the dealership sent. Then the warranty didn't even cover the entire expense.
By SAMANTHA N.
Response from Merit Administration· Sep 30, 2025
Hi,Samantha. We appreciate you taking the time to give us your feedback. We're genuinely sorry that you've had a less than satisfactory experience with us. Please reach out to us at [email protected] so we can rectify this situation promptly.
They are worth paying for, helps a lot and I’m very happy with the outcome when my car has an issues.
By SHERILLE F.
Response from Merit Administration· Sep 19, 2025
Hi, Sherille. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
I had a problem with my BMW car, and this company resolved everything.
By ALBERTO U.
Response from Merit Administration· Sep 10, 2025
Hi, Alberto. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
I am very unhappy about the service an way I was spoke to when I called an spoke to the man in charge of my case The service Dept was super I am canceling my service with your company I had to put out over 1000.00 for repairs that should have been covered. I went without a car for a week.
By Cynthia L.
Response from Merit Administration· Sep 5, 2025
Hi,Cynthia. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at [email protected], and we’d be happy to help you out.
These guys are scammers. I had been paying them $146 every month for over a year and a half, and the one day I needed their help to repair my AC, which wasn’t working, they told me no. I was extremely disappointed and had to cancel my service.
By Karlen H.
Response from Merit Administration· Sep 3, 2025
Hi,Karlen. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please contact us at [email protected], and we’d be happy to help you out.
I love that they cover my car. But there are some loopholes that they don’t tell you about. I have a 2018 Audi. Sooo you know it’s really expensive. They definitely help out. I needed two bearings and some type of other work. Only a part of my bearings were covered, nothing else . I looked in my booklet. I sure it was supposed to be fully be covered. But at least it wasn’t the entire price. I guess. I’ll contact them later.
By Quante J.
Response from Merit Administration· Sep 3, 2025
Hi, Quante. Your feedback is highly appreciated. Thank you so much for the review!
Once all papers were entered the whole process went fast. Thank you.
By DIANE T.
Response from Merit Administration· Aug 15, 2025
Hi, Diane. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
