Alexis
Alexis - fast response, really interested to solve the problem.
By Matej
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
70 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
mercusys.com is listed under Computers & Phones.
mercusys.com (mercusys.com) has 70 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
70 approved reviews, newest moderated first
Alexis - fast response, really interested to solve the problem.
By Matej
Helpful, patience.
By GIORDANO
The customer support Alexis was patient, helpful and very knowledgeable. She guided me through various options until we could resolve the issue and setup my Mercusys router successfully !
By Partha N.
Soporte tecnico perfecto
By Berta Cruells S.
Alexies gave perfect step by step guidance. Which was quick and easy to set up my modem. Thank you for the great customer service.
By N J.
Great support experience, I was facing some connexion problems with my new Mercusys router, so I've contacted the support team through email. Alexis was very reactive and helped me to fix the problem.
By khalil
The wonderful lady who helped me is Alexis. She knows what she's doing, a real hero for me. Because of her, I will be promoting mercusys to my friends... Your technical support is really outstanding... Alexis needs a promotion and a bonus! Thank you 🙏
By John
Alexis Was very helpful with options and speed of responses. We managed to resolve firmware update and units working well.
By Pedro H.