Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
46 reviews
MerchologySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. There’s a reason why Merchology is a leading source of custom merchandise. Every part of our process is founded upon and supported by data. From logo-branded apparel, outerwear, and uniforms, to corporate gift ideas and promotional items that people actually want to keep; we have the company merch system down to a science.
Merchology (merchology.com) has 46 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
46 approved reviews, newest moderated first
I put an order in for 2 items and before we even approved the logo I asked to add more items to the order so not to get the small order charge, they refused. Then I asked for my money back and they weren't interested in that. I have to ask my bank to cancel it now. They are not interested in building client relationships. Find another company that is better with customer service.
By Andrew
They list product that they do not carry. On top of that they take several weeks to communicate that to you. When order finally arrived the embroidery work was very poor.
By Jeff M.
Hideous Embroidery. Do Not order from this company! I ordered a male and female version of the North Face Black Tech Soft Shell Jackets. Expecting that my decision to order bulk would be driven by the style and feel of the jacket not the logo. -I received a confirmation email WITH PHOTOS OF JACKETS W/ LOGOS that appeared well proportioned and scaled on the Left side of the chest as requested. -Later, I received an email to approve logo. NO PICTURE OF JACKET, JUST THE LOGO and written measurements. Without the actual jacket on hand to verify measurements and scale, I trusted the the original photo sent depicting the entire jacket and logo. I approved the logo. -When I received the Jackets, The logo was hideously larger than the jacket photo provided. I will not wear nor even consider giving this jacket to someone as a gift. -Customer Service responded that they could not assist as I approved written measurements. Their disclaimer stated that it may appear different than actual product, but this difference was ridiculous! -For a subtle classy look, DO NOT USE this company.
By Abraham M.
Great customer service and fast shipping. I was also able to get discounts which didn't hurt. 🙌
By SAHULA D.
Product was shipped far later than was given to us on the website. Only received 3 of 4 shirts we ordered and no idea when the last is going to arrive. After sales are slow to respond and we've paid a premium price so I am extremely disappointed in the service. Would not use them again!!
By James “Cooper” C.
The first lot of merch I got from these guys was great. The second order took forever to arrive and was wrong in every way possible. I contacted them 2 weeks ago, describing the problem ago and have still not had any proposals on how they are going to resolve it. Now it's too late for me to give to my crew so I've had to order alternative merch from elsewhere. I wouldn't mind if they were cheap, but this is top dollar merch. Appaling service
By Jools B.
