Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
46 reviews
MerchologySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. There’s a reason why Merchology is a leading source of custom merchandise. Every part of our process is founded upon and supported by data. From logo-branded apparel, outerwear, and uniforms, to corporate gift ideas and promotional items that people actually want to keep; we have the company merch system down to a science.
Merchology (merchology.com) has 46 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
46 approved reviews, newest moderated first
I ordered an intial 200 screened masks for my business. It took weeks and many calls to get my order. Then it was time to reorder. Thought I would try again. BIG MISTAKE. The 2nd time was worst then the 1st. I finally received my order 6 weeks late and it wanst even my mask!!!
By customer
STAY AWAY! I should have followed my gut after reading so many bad reviews on this Merchology. However, I was lured and enticed by their custom Under Armour gear. It ended up costing me dearly. I ordered 1 MONTH in advanced before my grand opening. I decided to follow up 3 days prior to my opening and they told me that my product was not even in production yet! Their reason... a miscommunication between two departments! I inquired as to why I was not provided with any communication up to the date. No updates and no notifications of a delayed delivery. Nothing. Their response... I'm sorry. So on grand opening day, wearing plain t-shirts was what dealing with this company cost me. Their pricing is also extremely high. Save some money and support a business that knows how to communicate amongst each other but more importantly to it's customers!
By Dave L.
We ordered a jacket with the company logo for our Intern this year. The process from start to finish was flawless. After placing the order I received numerous emails with links to review the proofs before production began. The Intern loved his jacket and I enjoyed how easy Merchology made it for me to place, pay and track my order. I would recommend them.
By Jennifer N.
Great company and service.
By Michael F.
We ordered embroidered jackets for our employees and after months of waiting they showed up improperly embroidered. We were provided an opportunity to try again and decide on a lower cost order. We ordered skullcaps and toques, had to argue about exorbitant additional charges for stitches, waited for 2 months this time. We eventually received a drop shipped box, no Merchology branding, barely held together with tape. The order was squished into a tiny box, flattening the pom poms on the toques and 75% of the order was misaligned i.e. not centered, too high etc. DO NOT WASTE YOUR $$ OR TIME
By CR
One star only because I can't give zero. I placed an order on Nov. 23 and was told I would hear from a Merchologist within 24 hrs and given an expected shipment date of Dec 3. On Dec 18th I still have not heard from a "Merchologist" and have no expected shipment date. They do not answer their phones and you can get no answers. The only communication I receive from them are emails soliciting more orders -- nothing about the order that I placed nearly a month ago.
By David
I placed an order of 3 items with them, a month later they still hadn’t shipped them out. Terrible communication and service.
By Edgar V.
We had an excellent experience purchasing embroidered zip ups for our staff & customers as a commemorative 25 year anniversary gift. The embroidery of our logo came out even better than expected, and the order arrived right on time! Would purchase again and probably will need to at some point because everyone really loved them! Thanks!
By Cat
