Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
58 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mercer Floors is a full service carpet and flooring provider who has been servicing the greater Baltimore, Maryland region for over half a century. We are a locally owned and family operated business who answer directly to our clients and teammates who are our neighbors instead of stockholders and thus pride ourselves in offering only the best product, installation, and customer service. From inspiration to installation we can help you achieve your dreams with our extensive experience, training, and resources on home improvement projects including carpeting, hardwood, rugs and runners, laminate, vinyl sheet and tile, ceramic and porcelain, natural stone, and mosaic tile!
Mercer Carpet One Floor & Home (mercerfloorandhome.com) has 58 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
58 approved reviews, newest moderated first
They were timely and installation went smoothly, and they worked around the residents in the hallways.
By LORIEN HEALTH CENTER, JOE S.
Response from Mercer Carpet One Floor & Home· May 23, 2017
Thank you Joe for taking the time to share your experience! We're glad that everything went smoothly and are looking forward to working with you in the future. If there are ever any questions we can assist with, please let us know! Have a lovely day!
I was very pleased with my experience at Mercer. Great work in the showroom followed by visits to the house to help narrow down the choices. Both carpet and hardwood look great. They were very flexible with timing of the installations. The crews that did the install were excellent!
By LindaS
Response from Mercer Carpet One Floor & Home· May 9, 2017
Thank you Linda for taking the time to share your experience! We're thrilled that you are loving your new carpeting and hardwood and enjoyed the service and install. If there are ever any questions, please don't hesitate to contact us!
Jeff was fabulous to work with and we love the runner on the stairs and our area rug!
By SHARFSTEIN, JAMIE & S.
Response from Mercer Carpet One Floor & Home· May 9, 2017
Thank you Jamie & Steve for taking the time to share your experience! We're so thrilled that you are loving your new rug and stair runner! If there are ever any questions we can assist with, please don't hesitate to contact us!
I was happy with the installation. The customer service was problematic. The sales person emailed me after hours instead of calling me to explain why my order was delayed. When I expressed dismay at being emailed instead of called, he emailed me again instead of calling. This seemed like a strange approach for sales. The carpet looks different than the sample I borrowed before ordering, but it's not a big deal. The important thing is that it was installed correctly and seems like a quality product.
By Jane O.
Response from Mercer Carpet One Floor & Home· May 16, 2017
Thank you Jane for taking the time to share your experience; we're happy that you are enjoying your new wool carpeting and are confident in it's installation. In regards to the customer service, we are regretful for the level of quality service being low especially in comparison to our standards. We would love to have another opportunity in the future to earn your business and hope that you feel confident in coming to us with any questions you may have about your new carpet or any other floor covering. Best Wishes, The Mercer Team
This was our third experience with Mercer. Everyone from sales to installation was friendly, professional and thorough when completing the job. That is why in several years we returned to carpet 2 homes and my mothers. Highly recommend the company.
By MUELLER, BRIAN & T.
Response from Mercer Carpet One Floor & Home· Mar 7, 2017
Thank you Brian & Terri for sharing your experience! We're always thrilled to hear stories like yours and are glad that you two and your mother are so happy with the new floor covering, installation, and service that we helped you with. Please let us know if there are ever any questions that we can help with & have a wonderful day!
My floors look great. Thank you to Matt for steering me to the right product, and to the crew for the easy installation.
By DANG, L.
Response from Mercer Carpet One Floor & Home· Mar 6, 2017
Thank you Lan-Anh for taking the time to share your experience! We're thrilled that you are so happy with your new floor, its installation, and the service provided! Please don't hesitate to contact us if there are ever any questions. Have a lovely day!
We are so pleased with the results. Everything was done very professional. Thank you.
By FOUNTAIN, BILL & D.
Response from Mercer Carpet One Floor & Home· Mar 6, 2017
Thank you Bill & Doris for taking the time to share your experience! We're thrilled that you are so happy with you new hardwood floors, the service provided, and the work of the installation crew assigned to your project! If there are ever any questions we can help you with, please don't hesitate! Have a lovely day!
Jeff was terrific to work with - as were the installers
By Fran H.
Response from Mercer Carpet One Floor & Home· Mar 6, 2017
Thank you Fran for taking a moment to share your experience! We are concerned that you decided to give us a three out of five star rating despite your very positive comments. Is there a concern we can help with? Thank you & have a great day!
