Mercer Carpet One Floor & HomeReviews of mercerfloorandhome.com

26 West Main Street, Westminster, Maryland

Write a review Call Directions Website

The Fair Hearing score

4.3/ 5

Great

58 reviews

Mercer Carpet One Floor & Home4.3Great

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Mercer Carpet One Floor & Home

Mercer Floors is a full service carpet and flooring provider who has been servicing the greater Baltimore, Maryland region for over half a century. We are a locally owned and family operated business who answer directly to our clients and teammates who are our neighbors instead of stockholders and thus pride ourselves in offering only the best product, installation, and customer service. From inspiration to installation we can help you achieve your dreams with our extensive experience, training, and resources on home improvement projects including carpeting, hardwood, rugs and runners, laminate, vinyl sheet and tile, ceramic and porcelain, natural stone, and mosaic tile!

Mercer Carpet One Floor & Home (mercerfloorandhome.com) has 58 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: mercerfloorandhome.com
Website: mercerfloorandhome.com
Category: Craftsman
Location: Westminster, Maryland
Listed on The Fair Hearing: 2026

More in Craftsman, Maryland

Write a review

Jul 5, 2022

I ordered carpet from Mercer Carpet in Westminster

I ordered carpet from, Mercer Carpet several weeks ago. Katlin came over, showed me several samples and I picked out what I thought was a beige color. The price was very expensive. $4000 for a small living room and dining room and upstairs steps. I mentioned to Katlin many times that I only wanted the upstairs steps replaced. When the installers came over, I went downstairs and noticed that the installers were removing the downstairs carpet and pad on the steps. I was upset and called the company. When the salesperson came over, I told her that the color was gray and not beige. She compared it to the swatch. It was different, in my opinion. But she did not agree to give me a refund or replace the carpet. She also saw that the installers had, indeed replaced the carpet and pad on the downstairs steps. Since the issue was not going to be resolved, I filled a complaint with the BBB. Of course they tried to resolve the issue, but the company would not budge to resolve the issue but said that they would offer an "arbitration" for $150.00. Since I was not going to pay Mercer any more money. I offered a settlement of $400 to be sent to me by the 10th of July. The salesperson said that the problem was not with the steps, but the metal strips and she would offer a refund of $400.00 on the purchase of additional carpet. . The salesperson tried to dig herself out of the predicament she was in she made up a story about metal strips, and a $400 refund on new carpet. I will not place any further orders from Mercer again. And, hopefully if you are reading this review, you will shop around for a company that handles Customer Service more effectively. Not like Mercer Carpet. If I could put fewer than 1 star, I certainly would. Do Not buy from Mercer Carpet.

By Roslyn S.

Response from Mercer Carpet One Floor & Home· Jul 6, 2022

Ms. Sacks, we're sorry that you are unhappy with your experience; we have always purposefully strived for the best customer experience possible over our 63 years of business. To address your points, when your Flooring Consultant came out in response to your concerns, both you and your son agreed that the color swatch that you selected matched the scrap left over from the installation of your new carpet. Second, while there were two separate sections you mentioned that you didn't want recarpeted (and thus we didn't), you never told your Consultant that you didn't want the lower half of your stairwell recarpeted. Third, the offer of a refund never occurred. Our Flooring Consultants do not have the authority to make those offers and we would have ordered the same amount of carpet even if you had told us not to recarpet the lower half of your stairwell.