I ordered 4 of the same product and…
I ordered 4 of the same product and only 2 came. you did refund my money, however, I would have prefered the prodcut as now I need to reorder and pay shipping.
By Christine E.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
68 reviews
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Melori is listed under Salons & Clinics in Overland Park, Kansas.
Melori (melori.com) has 68 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 4 reviews with 2 stars · Clear filters
I ordered 4 of the same product and only 2 came. you did refund my money, however, I would have prefered the prodcut as now I need to reorder and pay shipping.
By Christine E.
Carry hard to find products, but shipping took two weeks and the nice luxurious lotion now has pieces of cheap colored packing tape that they used to seal tubes during shipping because it didn’t remove cleanly. Please come up with better packaging. It ruins the experience of having a nice luxurious lotion.
By Christina P.
The product was sent which has only 2 months to expiration date. It was made in 2023!
By Parisa
Response from Melori· Mar 4, 2026
Thank you for sharing your concern. We’re sorry this order didn’t meet your expectations. Melori aims to ship products with reasonable shelf life. Please contact us at [email protected] with your order number and a photo of the expiration date/lot code on the item. Our team will review it right away and provide a suitable solution. Best regards,
**Update** I have not received the refund the company supposedly processed. It has been 3 weeks and credit card companies do not take that long to post a credit to one's account. An email was sent to Melori's customer service and they wrote that the refund was processed and to call my bank. Why are other companies able to process refunds without an issue? I will not be ordering from this company again. ------------------------------------------------------ I ordered 2 bottles of conditioner. One of the bottles was damaged. I contacted Melori and they are issuing a refund for the damaged bottle. In my opinion it took took long from when I placed my order until I received my products. I also did not receive a notification that the items had shipped. This was my first experience ordering from Melori. Their customer service response was good. I may order one more time from them and see how that goes.
By Sabrina D.
Response from Melori· Feb 18, 2026
Dear Customer, We’re truly sorry for the poor experience you had with shipping and the damaged package. This is not the standard we aim for, and we understand how frustrating it is to receive a leaking item—especially after a longer-than-expected delivery time and without a shipment notification. Please email us at [email protected] with your order number and photos of the damaged item/packaging. Once we receive them, our team will promptly arrange compensation for your loss and resolve this as quickly as possible. Best regards, Batuhan