Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
114 reviews
SOCiSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower businesses like Ace Hardware, Jersey Mike's, Kumon, and Ford to automate and scale their marketing efforts across all locations and digital channels in a way that is brand directed, locally perfected, and data connected. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation driving improved customer engagement and market leading results. To learn more about how SOCi can help fuel your localized marketing success, please visit us at www.meetsoci.com or message us at [email protected].
SOCi (meetsoci.com) has 114 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 19 reviews with 4 stars · Clear filters
Soci has been a valuable resource in managing our online social media content and maintaining our visbility online.
By Stephani Y.
Response from SOCi· Jul 8, 2020
Thank you for taking the time to leave a review, Stephani! We're thrilled to hear that you're seeing immense value in SOCi. We look forward to keeping up the great work!
Very quick to respond, their posts appear very professional, and easy to contact. The only side that could have some improvement is sending their invoices out in a more timely fasion.
By Retreat at the Woodlands M.
Response from SOCi· Jul 7, 2020
Thank you for your honesty. While we are thrilled to hear that you're enjoying timely responses, we will be sure to pass your feedback about invoices along to the team. We look forward to improving.
I really appreciate the effort being made.
By Songbirdeco
Response from SOCi· Mar 4, 2020
Thank you for taking the time to share with us. We're always looking for ways to improve so we'd love to have you connect with your CSM should you have any suggestions on making your experience stellar.
Would love to see more suggestions for effective tags or content. Sometimes the tagging feature has some trouble finding the facebook page I intend to tag. But otherwise it's a great platform, clear reporting analytics and scheduling out posts is quite easy.
By Brandi
Response from SOCi· Mar 9, 2020
Thank you for sharing your feedback, Brandi! We will be sure to pass it along to our team.
The only thing that is frustrating to me is that it shows all the optional posts, but doesn't warn you if you've already posted that or if it's about to post the next week.
By Sydney
Response from SOCi· Dec 19, 2019
Hi Sydney, Thank you for taking the time to review SOCi! We appreciate your feedback and would be more than happy to connect on this further. Please contact your CSM at your earliest convenience to do so, we look forward to hearing from you.
The system has been easy to work through. I enjoy having one place to read and respond to all reviews that are submitted.
By Legends at Charleston P.
Response from SOCi· Dec 18, 2019
Thank you for taking the time to highlight your favorite aspects of SOCi! We look forward to partnering with you for years to come.
So far has worked well for my business, a hardware store.
By KENNETH L A.
Response from SOCi· Oct 1, 2019
Thank you for leaving a positive review, Kenneth!
I would have given it a five star but feel the ads placed should engage the customer for a comment in a positive light!
By Daniel M.
Response from SOCi· Sep 27, 2019
Thank you for sharing your feedback and taking the time to leave a review. We would love the opportunity to understand your request in more detail. Please reach out to your Customer Success Manager at your earliest convenience.
