Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
115 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medshopdirect is listed under Health Equipment.
Medshopdirect (medshopdirect.com) has 115 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 112 reviews with 5 stars · Clear filters
Med shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and follow up. Ivan communicated each day on the order and expectations. We are pleased with the product as well.
By Tracy
Great experience with them. From ordering to delivery and installation we had excellent customer service. Highly recommend!
By Daree S.
Awesome customer service! Quick to respond and remedy my issue. Will be happy to use this company again.
By Tomika J.
Response from Medshopdirect· Feb 14, 2026
Thank you so much for your kind words Tomika - you were great and beyond understanding. I'm happy this world has people like you helping out their mothers. Our best wishes, Omar
I had a great experience with Medshopdirect. The merchant is reliable and their customer service was excellent. Ivan assisted with my order and he was always prompt, professional, and very helpful.
By D N.
We are very pleased with our entire interaction with this company. The communication and assistance was professional, prompt and courteous. We had the pleasure of interacting with the owner as well who was very knowledgeable and attentive throughout. Our order was for an extra wide, fully electric hospital bed that came with a mattress plus cover (and had a promotion for a free overbed table included!), all of which arrived as promised. And the price was lower than any others we found online. The delivery man was also polite, helpful and professional. The bed has benefited our father/ husband in many ways, specifically by increasing his comfort, ability to sleep with less pain, and, in addition, by making it easier for the nurse to apply dressings etc, without uncomfortably straining her back. Thank you for the all around excellent service and product which you provided. Sincerely, Maria G
By Maria A G.
Response from Medshopdirect· Feb 12, 2026
Maria, So happy this worked out for your husband, and thank you so much for your kind words. The pleasure was ours. Your son Lois was very polite and he really wanted to get something special for his father and we were privileged to have the opportunity to contribute in the small way that we did. Thank you again for giving us the opportunity to be of service. Our best wishes, Omar MedShopDirect
Knowledgeable and courteous people. Made you feel at home.
By Al
Response from Medshopdirect· Feb 14, 2026
Thanks for your words Al. The installers said you were very kind and welcoming. That's very refreshing in this day and age :) Best regards Omar Medshopdirect
Stepan did a great job installing. Omar was great with communication.
By B M.
Received the matress when they said i would. The customer service is exceptional. They were very polite & quick to answer my email when i thought my mattress had been delivered to the wrong address. would highly recommend.
By Aurora G.
Response from Medshopdirect· Jan 16, 2026
Thanks for your feedback Aurora! We are considering making all shipments "signature required" to avoid this :) So happy you called us in time and we were able to locate it for you Best wishes, Omar
