Honest and clear communication from…
Honest and clear communication from start to end. Fast delivery. Excellence in customer service and product. Ty.
By T.N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
115 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medshopdirect is listed under Health Equipment.
Medshopdirect (medshopdirect.com) has 115 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 112 reviews with 5 stars · Clear filters
Honest and clear communication from start to end. Fast delivery. Excellence in customer service and product. Ty.
By T.N.
My experience has been excellent. The communication, the professionalism and of course the product. I am very happy with my purchase and I would highly recommend this company to anyone.
By Sheila
Response from Medshopdirect· Apr 11, 2026
Sheila it was an absolute pleasure to work with someone as sweet as you! Thank you for your kind words.
Absolutely amazing experience from start to finish. Reps reached out to me personally to confirm fitment and to notify me of shipment. Was received must faster than expected.
By Carlos
The personnel at medshopdirect are customer first in all areas. The delivery company was late in delivering the bed which was slightly concerning as the day was a Friday. Overall, the bed is one of the best and is working well for my husband with Parkinsons.
By D A.
Excellent and rapid service!
By Mary T.
Omar was great and eager to help me with all my needs.
By Zach B.
Bed exactly as described except that the “1 touch” controls are not actually “one touch”. You have to keep your thumb on the button during the entire moving process - which for a Parkinson’s patient is pretty hard (with the tremors and decreased strength). But overall - the bed is wonderful. My husband slept for 5 solid hours without waking up the first night!!! I don’t have to pull him up and out of the bed anymore in the middle of the night, which saves my back. Ordering it online was simple, the company called to verify everything which was great, the delivery was quick and damage free. And the product is fairly easy to assemble - just extremely heavy - so have your strong adult children come over to put it together.
By L.W.
It went smoothly
By Joseph H.