Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
Bed never arrived, and no follow up. Trying to contact Sean Lorenz , salesperson. Med Mart number has no information about my order. Disappointed! Mary Ann Chai 301 367-8146
By Mary Ann C.
Response from Med Mart· Jul 20, 2026
Thank you for reaching out, we will make sure Sean knows you are trying to reach him. Thank you for your patience.
Was Helpful
By NA
Response from Med Mart· Jul 17, 2026
Thank you! Please let us know if we can be of further assistance.
If I could leave 0 stars it still wouldn't reflect how awful this company is. 3 months of hell and I'm still sitting here with 12K in merchandise and nothing but the run around and the worst customer service I've ever encountered in my 65 years. I regret dealing with them deep down in my soul. I could kick myself for not reading the BB reviews. I honestly don't know how these people sleep at night. WORST EQUIPMENT COMPANY EVER!!!!!!?
By B M.
Response from Med Mart· Jul 29, 2026
Hi there, Brenda- I apologize it's taken a little time to respond here as I had to take some time off work but I'm personally familiar with the issues for your order so I wanted to be the one that replied here. First and foremost, we strive to be sure every order goes as smoothly as possible, until it doesn't, and then we step in and problem solve as quickly as possible. I know your order had some hiccups and for the most part, they were out of our control due to property policies that are set where you reside. The chair that was ordered with Kristan was delivered smoothly and in a timely fashion however once delivered, you learned they wouldn't allow you to use it there and attempted to return it without any of the manufactures return charges. We tried to advocate for you on that, and the policy was in place. The second half of your order had a few delays that we kept in touch about and then when our service team attempted the set up delivery services, your property wouldn't allow them to enter to provide that service for you. I will say, I've been with Med Mart nearly 15 years and we've sold hospital beds and equipment to people from Maine to New Mexico and Hawaii and those policies you were dealing with, are not typical for us or we would have circumvented a solution by now and given you the heads up. We do our best to not cause issues and when foreseen, prevent them. Personally, I am so very sorry for everything you experienced in this process, and I hope nothing like this ever happens to myself or a loved one and we as a company will start asking more questions to our customers that may be in a similar situation. Professionally, although will be within strict limits, we're here to help in the future where we can. Kind regards.
Excellent customer representative
By Frederick Z.
Response from Med Mart· Jul 17, 2026
We pride ourselves in our customer service, thank you for taking the time to let us know you had a positive experience. We truly appreciate it!
Darrell was very product knowledgeable. He was patient in answering all my questions. Excellent experience.
By Sandra G.
Response from Med Mart· Jul 17, 2026
Wonderful-we are so glad Darrell was able to help. Please let us know if we can be of further assistance.
Very thorough customer service and interaction. Love the unit! I have a lot to do modify the chair for my use and steering it is definitely a challenge after 5 1/2 years riding a scooter but practice will make perfect I am confident!!
By Glenda
Response from Med Mart· Jul 17, 2026
We are so glad you love your chair! Good luck getting familiarized with it, please let us know if we can be of further assistance.
Thanks to Laurie at Med Mart Evendale! She was very knowledgeable about the products and helped my parents but a wheelchair. Much appreciated!
By Emmy L.
Response from Med Mart· Jul 17, 2026
Thank you for your positive feedback! We are so glad Laurie was able to help your parents find what they needed.
Company is great but product is slow on high-speed to me but company is awesome and send product out right away
By Lyeanka B.
Response from Med Mart· Jul 17, 2026
Thank you for your feedback on our team! Although we wish you just as pleased with the product. Please let us know if we can be of further assistance.
