Customer Chat was helpful in figuring…
Customer Chat was helpful in figuring out how to order what we needed.
By Linda Y.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
Customer Chat was helpful in figuring out how to order what we needed.
By Linda Y.
Excellent customer service. Helpful recommendations.
By Melba C.
Great knowledge a bout product and good explanation
By Edwin S.
The customer service was good. I only I have to wait the Hospital bed that I bougt for a client due to the fact the Center for Independent Living of the Keys is doing a donation for a consumer who was victim for Hurricane Ian.
By Jeannine
Tim was great
By Dawn
Informative with attention to detail!!
By Mark W.
I had a legitimate warranty claim for a LiteRider Envy Wheelchair. I had to pay $185.00 to have a technician come out and diagnose the problem. They ordered the parts needed under warranty BUT wanted to charge another $185 to have the tech return to install the warranty parts.
By Bob M.
Response from Med Mart· Jul 18, 2024
Hi there, Bob- I was able to find your order from July last year to take a look at this further. The manufacturer's warranty does not come with in-home labor. We do offer an in home protection plan at the time of the order but I don't see that was selected. We will 100% advocate for you for warranty parts but any in-home labor would not be covered. We have partnered with a few in-home service companies and would be delighted to give you their info for any future servicing if you'd like. Thank you and kind regards.
Excellent in answering my questions and helping me in the ordering process. Will gladly recommend to others
By Robert S.