Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
Stacy provided knowledgeable insight and customer service making the experience very smooth.
By Steve C.
Response from Med Mart· Feb 18, 2025
We're thrilled to hear about your positive experience. We appreciate your kind words about Stacy's expertise and dedication to providing excellent customer service. We strive to make every interaction a smooth one, and we're glad you found that to be the case.
The person I spoke to was friendly,informed and very helpful and polite. My order came quickly and was easily assembled.
By Jean G.
Response from Med Mart· Feb 19, 2025
Thank you for your feedback! We truly appreciate your business.
Great service 👍👍👍
By Janice T.
Response from Med Mart· Feb 19, 2025
Thank you for your feedback! We truly appreciate your business.
Shady business I ordered a hospital bed on 2/6 and I called on 2/8 to cancel order and left a message but never got a call back. Then I called back on 2/10 and they said it would be picked up by carrier on 2/14. Then all of a sudden I get email that it was shipped already. I called back and they told me they would have to charge me $150 each way to return bed and a 25% restocking fee. Then an hour later they call me me that the ordered was in Fresno and they wanted to schedule a delivery date. That same afternoon I got email that the mattress was able to be cancelled. The lady at warehouse said they had the bed and mattress already though. Just doesn’t sit right with me with the way they expedited everything just to be able to charge me for returns and restocking fees.
By Sergio R.
Response from Med Mart· Feb 12, 2025
Hi there, We would not ever speed up a shipment to charge return fees. We take losses on most returns majority of the time. We provide estimated shipping dates and always will strive to ship sooner. We pride ourselves in fulfilling orders as quickly as possible with the business that we're in. Had you not had the need to cancel, you would have appreciated those efforts. We stopped what we could which were the other items on the order and I'm sorry we couldn't stop the actual bed as we would have preferred to do. I'm sorry this entire experience happened for you the way that it did, and I assure you there was nothing malicious on our end.
My name is Clarence, and we had Austin install our stairlifts today 02/11/2025. He did an outstanding job and took the time to explain how the stairlifts worked, and was very professional in his approach and the time he took to get the job done. If we have a problem with our lifts, I would ask for Austin to come out to repair,
By clarence S.
Response from Med Mart· Feb 19, 2025
We are thrilled to hear about your positive experience with Austin. It's wonderful to know that he provided such excellent service. We appreciate your kind words and are glad you were satisfied with his professionalism and dedication.
Sean was so helpful in helping me make a decision that didn't break the bank and explained with great detail everything i needed to know.
By Naomi S.
Response from Med Mart· Feb 19, 2025
We're thrilled to hear about your positive experience! We strive to provide our customers with the best possible service and we're glad that Sean was able to assist you in making a decision that met your needs.
Everyone I have dealt with is knowledgable & so VERY nice. Keep up the excellent work :-))
By Nancy
Response from Med Mart· Feb 19, 2025
Thank you for your kind words! We are delighted to hear that you have had such positive experiences with our team. We strive to provide excellent customer service and appreciate your recognition.
whoever i spoke with
By Roslyn B.
Response from Med Mart· Feb 19, 2025
Thank you for your feedback! We truly appreciate your business.
