Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
David was great and had wonderful suggestions.Thanks, David
By Ashu D.
Response from Med Mart· Jun 8, 2025
Hi Ashu, Thank you so much for your kind words! We're thrilled to hear that David was able to assist you with helpful suggestions—it means a lot to us. If there's anything we can do to make your experience a full 5-star one, we’d love to hear from you! Wishing you all the best, Med Mart Team
This place has everything wrong from customer service to upholding their warranty policy to making an effort for repairs to get done. Ultimately the company failed us in every aspect and we had to go directly through Pride to get any service.. I will never purchase through Medmart ever again. I would suggest that you exercise caution ordering anything of value, with hope the warranty work will be honored at all. They will drag their feet on the warranty. Almost like they don't wish to honor what was paid for. They screwed us around for easily 5 months at med mart. Their customer service and ability to uphold their warranties and company values is a 0 out of 10.
By J P.
Response from Med Mart· Jun 8, 2025
Hi J.P., We’re deeply sorry to hear about your experience. We sincerely regret the frustration caused regarding warranty support and communication, as this is not the standard we strive to uphold. We’d like the opportunity to review the situation further and see how we can make things right. Please reach out to our support team at 1 (833) 976-4203 or email us at [email protected] with your order information so we can assist you directly. We truly value your feedback and would be grateful if you would consider updating your review after we have resolved the matter to your satisfaction. All the best, Med Mart Team
Communication on delivery was excellent. Bed functions perfectly and was a good price.
By Lesa R.
Response from Med Mart· Jun 8, 2025
Hi Lesa, Thank you so much for your kind words! We're thrilled to hear that the communication on delivery was excellent and that your bed is functioning perfectly. Providing great value and service is our top priority, and we're so glad we met your expectations. If you ever need further assistance, feel free to reach out. Wishing you continued comfort and peace of mind. Warm regards, Med Mart Team
You can respond to a call without going through a sales call instead of being able to reach help someone who can respond when you get a new chair and the tire wont hold air. I dont need discount on new products when I can not get a response on what I just purchased.
By Ray R.
Response from Med Mart· Jun 8, 2025
Hi Ray, We’re very sorry to hear about your recent experience. We understand how frustrating it must be to need urgent support and not get the timely help you deserve—especially regarding an issue like the tire not holding air. Your feedback has been shared with our team, and we are committed to improving how quickly and directly we respond to post-purchase concerns. Please reach out to us at 1 (833) 976-4203 or [email protected] so we can resolve this for you as soon as possible. We truly hope to make things right and would appreciate the opportunity to regain your trust. Sincerely, Med Mart Team
I have not been home yet. But family has had no issues putting it together.
By Lorna M.
Response from Med Mart· Jun 8, 2025
Hi Lorna, Thank you so much for your kind review! We're happy to hear that your family had no trouble putting everything together. We hope the product meets your expectations once you're back home, and we’re here for you if you need anything at all. Wishing you all the best, Med Mart Team
Stacy was knowledgeable and helpful in choosing the appropriate manual chair to purchase. I appreciate Med Mart’s online selection, and ease of purchase
By Mike Empowered Community S.
Response from Med Mart· Jun 8, 2025
Hi Mike, Thank you for the wonderful feedback! We're delighted to hear that Stacy was able to assist you in finding the right manual chair. It's great to know that our online selection and purchasing process made things easier for you. If there's anything you need in the future, we’re just a message away. Warm regards, Med Mart Team
Lynn was great and had wonderful suggestions. She helped me through my journey of decisions. Life experiences are the best teachers. Thanks again to Lynn
By Anna M.
Response from Med Mart· Jun 8, 2025
Hi Anna, Thank you so much for your kind words! We're delighted to hear that Lynn was able to provide the guidance and support you needed during your decision-making journey. Your appreciation means a lot to us, and we're so glad we could help make the experience a positive one. All the best, Med Mart Team
Its going to take a full month to get my bed delivered. The bed itself is great, but the installers were a nightmare,. They made a watery dirty mess by spilling the cat water bowl, did NOT set the feet on the bed to the correct height even after attempt #2 (my wife had to correct the feet issue after they left), they did not reinstall the headboard nor did they cleanup the watery mess they had made.
By Bradley K.
Response from Med Mart· Jun 8, 2025
Thank you for your feedback, Bradley. We're glad to hear you're happy with the bed itself, but we're truly sorry to learn about the issues you experienced with the delivery and installation process. This is far from the level of service we aim to provide, and we sincerely apologise for the inconvenience and disruption caused. We take your concerns seriously and would like to review this matter in detail to ensure it's addressed properly. Please reach out to our support team at 1-833-976-4203 or [email protected] so we can look into this further and work toward a resolution. Your satisfaction is very important to us. All the best, Med Mart Team
