Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,501 reviews
Med MartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
10,501 approved reviews, newest moderated first
Delivered as described and works beautifully. My 93 yr old mom loves it. Thanks
By Steven
Response from Med Mart· Jan 13, 2026
Hi Steven, Thank you for taking the time to leave a review! We are so happy to hear that the delivery went smoothly and that the product is working well for your mom. This makes us so happy to hear! Thanks, Team Med Mart
they me with I needed and answer my question
By alfred W.
Response from Med Mart· Jan 13, 2026
Hi Alfred, We are happy to know that you were able to get all of your questions answered from our team. Thank you for taking the time to leave a review and describe your experience. Thanks, Team Med Mart
Kristen was excellent to work with!
By Leon K.
Response from Med Mart· Jan 13, 2026
Hi Leon, Thank you for the 5-star review with our service team! We will be sure to let Kristen know your appreciation from working with her. Thanks, Team Med Mart
The are remarkable and very good at listening and helpful,
By Karl N.
Response from Med Mart· Jan 13, 2026
Hi Karl, Thank you for taking the time to leave a review! We truly appreciate your kind words about our staff and recognizing how helpful they were to you. Thank you for being a customer! Thanks, Team Med Mart
Beware ! Requested Updated contact history Six weeks from first request to actual conversation with Technician "Robert" today. He is four hours away and not willing to inspect bed without videos. First contact with medmart on 12/10/25 Your request (1204279) "Laura Puertas (Help Desk)" [Med Mart] Re: Darrell - PO# 1000161620 - AdvanceCare Bed Laura Puertas (Med Mart) Jan 13, 2026, 14:16 EST Hello Tim, I will reach out to WSR, who is handling the repair, and get an update for you. Laura Puertas (Med Mart) Jan 13, 2026, 16:48 EST Hello Tim, It seems that there was some confusion, but I am checking with different companies, as WSR will not proceed with the repair. Kind regards, Laura Puertas Med Mart Support Laura Puertas (Med Mart) Jan 19, 2026, 13:47 EST Hello Tim, While we locate a technician to evaluate the bed, our technician called you and left a message. He can assist with troubleshooting the bed. Would you be able to return his call to troubleshoot? Thank you! Kind regards, Laura Puertas Med Mart Support Original Review Beware ! We purchased expensive hospital bed and maintenance plan from Medmart. The installation process was a disaster but that's another story. Our bed is now in need of service. Not a problem right? When I called to request service i was told they have partnered with WSR Solutions. told me to call them. I called them. Gave them information. we will have a technician contact you. Wonderful. two weeks later after many calls and texts to them I received NO calls from a technician. Finally on my last call to them I was told we do not provide service in your state. when asked why didn't they tell me that before they said "we were going to call you, you are on our list to call" So I called back to medmart. They were "surprised' they were not told that their "partner" did not service all areas...But no problem we have other Partners, We will have a technician contact you tomorrow. That was a week ago. So Medmart does NOT provide service in all areas. I have a paid maintenance plan and have no service! My recommendation to all hospital buyers "Buy Local" large national companies sell stories not reality. We are currently without a working hospital bed and all Medmart says is we will have someone call you. We have called every local bed company. WE ONLY SERVICE WHAT WE SELL, is all we hear. Thanks Medmart, Great service!
By Tim
Kristin was very helpful, friendly, courteous and knowledgeable. Very easy ordering experience.
By Tamara N.
Response from Med Mart· Jan 13, 2026
Hi Tamara, Thank you so much for such a kind review! We love hearing how helpful, friendly and knowledgable Kristin was during your ordering experience. This is exactly the type of experience we want our customers to have. Thank you for your purchase! Thanks, Team Med Mart
The sales rep was more than helpful during the ordering process and made everything as easy as it could be.
By Kelly G.
Response from Med Mart· Jan 13, 2026
Hi Kelly, Thank you for taking the time to describe your ordering experience. We are happy to know that the sales rep was more than helpful and made the ordering process a smooth experience. We truly appreciate your business! Thanks, Team Med Mart
All good. Stacey was great help.
By Mitch B.
Response from Med Mart· Jan 13, 2026
Hi Mitch, Thank you for the 5-star review! We are happy to hear that Stacey was a great help for you in getting your questions answered. We will let her know your appreciation! Thanks, Team Med Mart
