Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
27 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota.
UnitedHealthcare (medicare.uhc.com) has 27 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 9 reviews with 5 stars · Clear filters
I was having computer issues trying to download my premiums paid page. Rona B worked tirelessly to get my problem solved. It was after 9:00 PM Mountain Standard Time. She is professional, knowledgeable, and very kind. If every "chat" person had her helpful attitude, we would all live in a kinder world. I am so grateful for the help I received.
By Diane G.
I’m very satisfied with my health insurance united healthcare will not charge it for nothing
By Maria
I've had United healthcare for almost 2 years now and they have been the best insurance company that I've ever been with, I was in an accident with a head-on collision with an 18-wheeler at 40 miles an hour and United healthcare took care of everything from the beginning of emergency service all the way to recovery and I appreciate everything that they've done, absolutely love this company...
By Micheal W.
After being ignored by my previous Medicare Advantage agent, I decided to call United Health Care myself to get help. They were wonderful. Evidently, the previous agent never gave them my address when he applied for me. When I called UHC, they put in my correct address, assured me I would be covered, and sent me a copy of my benefits. Thank you, UHC.
By Margaret S.
This is the best insurance company in the nation. Just trust me, get UHC and u won't regret it!!
By Nancie Z.
I had the pleasure of speaking with Kelly Allen. She was very patient, friendly, knowledgeable, and easy to understand. She wasn't stoic or like talking to a computer. More customer service agents should have her personality. SHE DESERVES A RAISE, PROMOTION, OR EXTRA DAYS OFF. All 3 would be ideal. Thanks, Diane M. Lange
By DIANE M L.
This is company that is absolutely amazing and there is NO comparison to all of the other plans that I have been a part of throughout the years of my being on certain insurance that allows you to choose others . Well, I have been through atleast ten of them and , FINALLY, an insurance provider that actually does what they say. These two ladies went above and beyond, (sorry they wouldn't allow names, but you know who you are),what any insurance company, pharmacy, or even doctor's office has EVER done for me and this was just yesterday (so ,no, this review is absolutely current). Without these 2 ladies, I was being neglected, but they refused to let the doctor's office or pharmacy stop them from helping me. My advice, after all these years of broken promises by insurance companies, if you have that and are looking for more or even if you just need insurance ..... don't waste anymore time, United Healthcare is the way to go.
By Lou E.
Love it best insurance yet
By Larrecia S.
