Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,456 reviews
Medical GuardianSelect a line to read only those reviews.
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Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
The first system we ordered had to be connected to a phone line. I was told it would work with Verizon's Home Direct. It didn't because it tied up the phone line. We upgraded to the wireless one and it was easy install. Please make future customer's aware of this.
By Robert
Wonderful salesman. Everything went well except we didn't receive the medical info card for the fridge. Also the magnet sent with it was not strong enough to hold the card to the fridge. The activation went very smooth. All agents were polite, cheerful and very helpful. Thank you
By Margaret F.
There is problems with the instructions What you don't say that all communication with the service department is at eastern time at no time in the instructions does it say that. All the people that I contacted where very polite and helpful. But I wanted to talk with a supervisor and have not yet had one return a call to me. Also the charging time is not 4 hours on ours it was more like nine hours the first time. So if you are like me and got this for someone else in another city beware of the time to charge and the eastern time. After I got some one to explain the procedure I had no further problems.
By Randy N.
Thus far it has been OK. I have not had to use it while wearing it. It is very light and easy to wear.
By Glenda
This was the first time using Medical Guardian. I had fallen in the bathroom and couldn't get up because the room is small. I pushed the button on my wrist, and got almost immediate response. The operator was professional and kind. She called my local police and they responded in a timely manner. My son was also informed by MG and since I was not injured all he had to do was call and check on me. Everything was handled efficiently and quickly.
By Gwendolyn
The start up process was easy. The unit was delivered quickly and was no problem to connect up. Have had a problem with it alarming and saying there was an interruption in the line and that the battery was low. I have contacted customer service several times about this but not sure the low battery issue has been fixed.
By Thirza
Setting up and testing the device went seamlessly. The instructions that came with the device were easy to understand and it was easy to set up. When I called to activate the device the representative walked me through the process step by step to make sure everything was working properly. Great service!
By Patricia
As Dad has only had this device for about 10 days, it is too early to say anything definitively. He has tested it twice, and everything worked just fine. We could probably tell you more in 3-6 months.
By David
