MediaXpressReviews of mediaxpress.net

Just a bit tough to use on the mobile phone side of things. Other than that, not too bad.

I ordered blank printed CDs with no packaging. I chose MediaXpress because they had the best prices. My main qualm with this company was the customer service. When I first called to ask questions, the person who answered - I think Matt? - seemed to be annoyed to have to talk to me, and told me to just go on the website so he wouldn't have to answer my questions. After I placed my order, they sent me a PDF with my cover design and it looked fine. When I actually received the CDs, the image (originally black and white) was very green. If I were more professional, I probably wouldn't have wanted to sell them. However, since I'm an indie musician, I decided it wasn't the end of the world. As per the title, their service could have been worse, but next time I will choose a different provider.

If I were to use your service again, I would only do so if I had the time to request a physical proof prior to approving the work. The end-result of the disk was slightly off from the design wizard that I used on-line and, thus, is maddeningly incorrect. I am stuck with the disks and had to send them out but I will think twice before using your product again. I have a second round of discs to ship to clients and will most likely choose another vendor.

Helpful set of people. Prompt response to questions on technical issues.

Interaction with graphics dept was excellent at beginning of process but request to sound duplication dept went unanswered. The final CD digi pak had a mistake in graphic image that did not appear in my proof of same and sound reproduction of mastered CD was not as crisp as my original. Neither mistake was a deal breaker considering the reasonable cost for everything but had the graphic error been worse I would have returned all for a redo. For sure get a proof of everything and pray.

The discs themselves sound great. The printed inserts look wonderful. The CD jewel case has serious issues with the anchoring "spokes" that hold the disc in place inside the case. In half the cases we examined (over 20 cases in all), the spokes have broken off, which will cause the disc to slip around during shipping. It is questionable whether we will use this vendor again.