Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Dr I spoke with was very informative and understanding of my issue
By ERIC P.
Response from MDLIVE· Aug 19, 2020
Thanks for the positive feedback, Eric! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Doctor Rao returned my call quickly and was very knowledgeable and concerned about my well being. She observed the uploaded photo's and after discussing my symptoms, she knew right away, diagnosing and calling in a prescription.The entire process took about 35 minutes, including picking up prescription.
By LAUREN B.
Response from MDLIVE· Aug 19, 2020
Thanks for the positive feedback, Lauren! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
It was my first time using MDLIVE and it was a good experience. However, I felt like the Dr was not in the US and did not really know
By MARGARET
Response from MDLIVE· Aug 19, 2020
Thanks for the positive feedback, Margaret! If you would like to provide us with any additional feedback for next time, please give us a call at (800) 400-6354. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
The doctor was very professional and was quick to diagnose my problem and send my prescription! I would definitely recommend MD Live for non-emergent, convenient care!
By Jodi
Response from MDLIVE· Aug 19, 2020
Thanks for the positive feedback, Jodi! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Quick and easy! Was able to speak to a doctor and get a prescription within 15 minutes.
By LV
Response from MDLIVE· Aug 19, 2020
Thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
This service is very helpful and convenient for me. I didn't want to visit an emergency room or urgent care, especially during this pandemic and my primary care is not in on the weekends.
By SJK
Response from MDLIVE· Aug 14, 2020
Thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I used this service back in Oct 2019. At that time, the physician prescribed me a prescription that cost me $80. It was for medication that would be used in a nebulizer. I do not have a nebulizer so it was useless to me. I called MDLive and was told I would need to reach out to the physician. I did and they prescribed me an additional medication that cost me MORE money. The pharmacy would not take back because the order was filled - they told me to go back to the doctor. The doctor wouldn't do anything about the $80 and told me to contact MDLive. MDLive said there was nothing they could do so bottom line I was stuck paying the $80. Now a year later, MDLive contacts me saying I owe them $25.00 for my copay. Are you serious???? Do not use this service - you are better off going to a live doctor who you can go visit about a prescription mistake. If the doctor or service they work with makes a mistake, the patient should be have to be the one to pay for that mistake. DO NOT USE.
By Diana S.
Response from MDLIVE· Aug 14, 2020
Hi Diana, we're sorry to hear that you are experiencing billing issues from a prior consultation. If we can provide any extra assistance, please give us a call at (800) 400-6354 and we'll be glad to help.
Very pleased with the quick response and in turn the prescriptions necessary to aid in my recovery. Will definitely use your service again if needed. Two thumbs up!! JG
By JG
Response from MDLIVE· Aug 14, 2020
Thanks for the positive feedback, JG! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
