Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
EXCELLENT EXPERIENCE!! I was very ill and couldn’t leave the house.
By Sharon D.
Response from MDLIVE· Oct 15, 2020
Thanks for the positive feedback, Sharon! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I was not able to book further sessions. Your staff said it was AETNA, and they said it was not them. That was disappointed, because I liked the counselor i spoke to.
By Disappointed
Response from MDLIVE· Oct 22, 2020
Hi there, we're sorry that you encountered an issue with booking further sessions. If you would like to provide us with more feedback so that we may help remedy this situation, please give us a call at (800) 400-6354.
Wait time from the time I made the appointment to the time the Doctor called was quick. Doctor called on-time and seemed caring, if not a bit rushed. Overall, I’m happy with the service and will use again. I highly recommend.
By jkChicago
Response from MDLIVE· Oct 15, 2020
Thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
My son had a sinus infection. Logged in, talked to the pediatrician and was prescribed antibiotics and a nasal spray. He’s felling much better. Simple, easy and most importantly saved time going to the doctor and money. Will recommend and use again.
By Talon
Response from MDLIVE· Oct 15, 2020
Thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I have used MDLive several times and have been very pleased. Simple to use, quick return call and great providers.
By Cynthia
Response from MDLIVE· Oct 15, 2020
Thanks for the positive feedback, Cynthia! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
It’s great to have this service when your PCP closes early on Friday and to keep me out of Urgent Care because of Covid! I’m grateful for this service!
By Angela G.
Response from MDLIVE· Oct 22, 2020
Thanks for the positive feedback, Angela! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I would not recommend MDLive for psychological therapy. I was told that a 3rd party could be invited in. My 1st therapist was not able to do video even with one person so said she would help expedite me to a 2nd therapist. She did not. The 2nd therapist said that 3-way had to be set up ahead of time. When trying to set this up, I was told 3-way could be audio only. 4 people, 4 different answers. I went ahead with my 2nd therapist for my 1st session, I learned it would be 45 min not 1 hr. We covered only my background. I could not set up another session with her for 3 wks. A complete waste of time...and totally frustrating.
By Charles M.
Response from MDLIVE· Oct 22, 2020
Hi Charles, we're sorry to hear that these technical issues affected you with getting the help you need. If you would like to provide us with more feedback so that we may help remedy this situation, please give us a call at (800) 400-6354.
Once I completed the sign-up process (i.e., prescription medication, medical history, pharmacy, etc.), I met with a doctor online and explained that I got a fire ant bite and the swelling getting worse after 6 days. I took a picture of my swollen left wrist and my "normal" right wrist so she could see that there was a significant difference. If you ever had an allergic reaction to a fire ant bite, you know it's very hot, itchy and uncomfortable swelling. She prescribed an antibiotic and a topical ointment for the itching. I was able to pick it up at my pharmacy within 30 minutes. I am so grateful that during this pandemic, I did not have to sit in an Urgent Care waiting room. Thank you MDLIVE!
By Barbara
Response from MDLIVE· Oct 15, 2020
Thanks for the positive feedback, Barbara! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
