MDLIVEReviews of mdlive.com

Absolute waste of time. I get a yearly sinus infection, I know my body, I know I need the antibiotics and Dr. Bishop wants me to treat it with ibuprofen and Flonase. He did not care about my history or that I know my body and what I go through every year. An absolute waste of time and energy when I already feel like garbage

I have used MD live multiple times before, and have always had good experience with it. That changed today. I had an appointment with a Therapist at 1 pm, they called me at 1:03 pm and I was on hold, waiting to be connected to the provider. At 1:04 pm, the provider marked me as "no-show", and I received an email at 1:05 pm telling me that I will be charged $50 for a no-show fee. I called the customer service line using my husband's phone while I was still on hold with MDlive on the other. I wanted to let her hear that I was still on hold for the provider and I was not making things up because she can hear their holding tone while speaking with me. This customer service agent was very unprofessional and disrespectful. She would not tell me whether she put me on hold or whether she was looking up a solution for me. She would just stay quiet for long periods. It is ironic how they offer mental health services for customers, yet they add on to your stress through bad service and unprofessional people. I am starting to think that this is a scam - just not sure who is behind it, whether MDlive, the provider(s), or both.

I have a psychiatrist I see on a regular basis with MDLive. My first attempt to try to get a refill on my psych meds took 5 phone calls & no resolution or any attempt made by MDLive. I was transferred to five different answers. I complained to my psychiatrist during our regular appointment. She assured me that I could call into the nurses line if I needed any refills. I did yesterday I was on the nurses line for over one hour without any results. I was transferred by your “qualified” nurses for some reason to the mail order aspect of Humana where I have never filled a prescription. I was told there was no way anyone could contact my psychiatrist.

MDLive by Cigna Review: My experience with MDLive has been nothing short of a disaster. What should have been a simple $10 virtual urgent care visit turned into a nightmare of financial mishandling and customer service incompetence. Due to their faulty system, multiple attempts to book the same appointment resulted in five separate charges of $40 each, totaling $200 – a far cry from the original $10 copay. Despite MDLive’s acknowledgment of the error, their “solution” was to advise me to dispute the charges with my bank, claiming that their own process would take 45 days to resolve. This not only shows a lack of responsibility but also passes the burden onto the customer for their technical and operational failures. To make matters worse, when I inquired about a provisional credit during the dispute process, I was denied with no explanation. This error caused a check to the IRS to bounce, further complicating my financial situation. Now, my bank account balance has been severely impacted, and I am left with less than $4 while waiting for a resolution. MDLive’s failure to address their mistake in a timely or effective manner is unacceptable. Their technical issues and lack of accountability have caused significant financial stress, and their customer service has been unhelpful throughout the process. I would not recommend MDLive to anyone based on this experience. Be cautious if you decide to use their services, as you might end up paying much more than you bargained for.

Tele-Health Scam one of the worst possible unhuman like experiences I've ever had. From scheduling labs to symptoms checker the so called lazy doctors on the other end don't even look at a 250 character description of your symptoms. I'm not after pain meds I have a sinus infection. You Doctors are becoming increasingly lazy and you should just retire if you're that burnt out or unwilling to help people.

My experience has been terrible so far, and I haven't even seen a doctor yet. All I wanted was a simple annual checkup. I was connected to MDLIVE through Cigna, where I scheduled a lab test at LabCorp and a virtual doctor visit through their website. However, when I arrived for my lab test, LabCorp informed me they didn't have the order. When I contacted MDLIVE, they claimed they couldn't see my appointment, even though it was visible on my screen. The system feels completely broken, as if I'm part of their alpha testing. Honestly, they should be paying customers for enduring this process. After expressing my frustration, the agent told me she needed to place an order through Quest and would get back to me the next day. I’ve never even heard of Quest or MDLIVE before, and frankly, I don’t care about how these companies interact. Shouldn't they test their systems thoroughly before going live? This is a complete waste of customers' time.

Their website promises that you won't be charged without receiving an appointment confirmation, but that is exactly what MD Live did to me. I started filling in my information but had trouble putting in my current prescription (which was already treating the condition I was inquiring about) so I backed out. I never received any confirmation that the information I had managed to put in would still be reviewed by a doctor. Two days later I get a text AND email that my treatment plan was ready- but I'd not finished putting in my information and I hadn't submitted anything. I never got any sort of confirmation or communication about anything from MD Live before they charged my credit card. I emailed and called them and submitted a BBB complaint. Nothing so far.

MDLIVE is total garbage. They had my insurance information, but failed to bill my insurance and instead charged the entire visit to my credit card, which they conveniently kept on file and made me agree to being charged the full charge in case my insurance did not cover it (ie too lazy to file themselves). I have spent the last 6 months getting a portion of the charge to my credit card rightfully reimbursed, but they have not been able to provide the bill with the itemized ICD10/CPT codes that my insurance needs to process the claim. The whole experience has been horrendous. Worse yet, the tech is awful and unreliable. They have various websites that all contain different details about your visit history and no matter which website you use, it is difficult to navigate and you literally need to call customer service to get help to find the information you need. Please do not use this service and get yourself tangled up in this ridiculous mess. They will not hesitate to charge your credit card thousands of dollars without even attempting to file with your insurance and it will be really difficult for you to get properly reimbursed because they will be zero help in giving you the paperwork to send to your insurance.